Special Message on the Coronavirus from TerraFirma

TerraFirma Foundation Systems is actively monitoring the public health situation related to COVID-19 to ensure that we are well informed and ready to serve you during this time. As always, the health, safety, and well-being of our customers, employees and community members are our top priority.

We remain in compliance with all directives from the CDC and all local, state, and federal government entities. Information is changing quickly, and we will continue to monitor recommendations from the CDC via their website. As of now, experts recommend avoiding gatherings with 10 people or more, using diligent hygiene and handwashing practices, practicing social distancing, and taking sick leave at the first sign of illness. 

Additionally, we’ve outlined some basic practices that will help keep both your family and our TerraFirma family safe during this time:

• Our team will practice social distancing on all home visits. That means we won’t be shaking hands or standing or sitting within a six-foot distance from customers when reporting our findings or providing progress updates for your home.
• Any documentation will be delivered electronically to and from customers, when possible.
• We will utilize phone calls as much as possible for conversations about appointments, projects and services.
• Field employees including System Design Specialists, Technicians, installation crews, and Field Supervisors have been instructed on proper precautions to take before arrival and during their time in your residence.

At the end of the day, it is our responsibility as members of this community to do everything in our power to reduce instances of COVID-19 transmission. If you have any additional questions regarding an evaluation, ongoing work, or the steps we’re taking to safeguard the health of our employees, our customers and the greater community we serve, please email [email protected]. The best way to meet this challenge is by working together for the benefit of our friends, families, and neighbors, and we thank you for working with us to keep them safe and healthy.