Basement Waterproofing Customer Testimonial from Sarah & Mike H. in Toledo, OR

I would like to say THANK YOU to your company and crew! We had your Bright Wall basement system with Triple Safe sump pump installed on February 20, 2013. Our entire experience with your company was wonderful!

Patrick Dunn was our sales representative, he was very knowledgeable and a pleasure to work with. He was patient, provided so much more than I would expect in terms of follow up and service for us. Being the tenants of a rental property, he worked so well with our family as well as the homeowners for nearly two years to get this system installed for us! With all of our questions and having to work with multiple parties, he was always quick to help and happy to serve. He even made two multi hour trips here to meet our needs. Purely amazing service.

Wesley Johnson was the lead of our installation crew. We have never had such professional service from contractors working in our home. Another purely amazing aspect of your company. Three days of work to install the system and Mr. Johnson used our front door only three times. Each morning he knocked and kindly entered the basement (daylight basement with no downstairs doors), he and his crew climbed in and out of the windows to minimize the disturbance to our residence! They were more than welcome to travel in and out of the doors and also to use our facilities, but they went out of their way to keep to themselves. Minus the equipment noise, you’d never even know they were working! They worked hard and fast, I don’t think they took a break the whole time they were here. They did a wonderful job at covering the basement entrance with plastic to keep dust out of our home. And then their cleanup was incredible…the whole basement was so much cleaner upon their completion than it was when they arrived!

To top it off, Patrick Dunn stopped in at the end of our installation. Patrick and Wesley both walked through the system with us and answered all of our questions. We have had so much trouble in the past two years with flooding – I can’t count the number of contractors and service companies we have had here, but I can say that the entire TerraFirma crew was by far the best crew we have ever had here. And with the lifetime guarantee, I am really looking forward to have no more contractors!

From our family to yours… Thank you all so much. You have amazing staff members setting a top notch reputation for your company name.