Basement Waterproofing Customer Testimonial from David & Lyndy O. in Medford, OR

I have recently seen ads for your business on television. Before that, when we were looking for a solution to our problem, we found you online.  Each time I communicated with a member of your staff in the office they were friendly, helpful and empathetic! We decided to go with your company because of the discussion of the details of the contract with your office staff and the written agreement that followed in the mail. It also meant a lot to me that Clint listened to my idea for a drain at the top of the wall instead of the vapor barrier that was suggested for the wall surface – and he agreed it was a good idea and then put it in our contract rather than the planned barrier! The crew arrived earlier than we thought every day. This was a bonus because I am a control freak. I needed lots of input and the foreman, Wes, was really understanding and helpful. The crew was amazing! Friendly, conversational and professional. The cleanup and return of our property to its original condition was VERY important to me. I was amazed at the way things were returned to better than before, especially after being horrified daily during the procedure! One day I came home and saw a drainpipe extending from the hill next to the driveway. The crew had to go through a flowerbed, move a rock border, go across the gravel driveway in front of the entrance to our yard, through another flowerbed and border, install the pipe, and then put it all back. I WALKED ALONG WHAT I THOUGHT MAY HAVE BEEN THE AREA THEY WORKED ON AND COULD NOT DETECT THAT THEY HAD EVER BEEN THERE. BEYOND AMAZING!! You may definitely use me as a reference! I can’t thank you enough or make enough positive comments about our experience with TerraFirma! I do not know anyone who may need your service at the time, but if I do hear of a need you can be sure I will recommend your company! Thank you, Lyndy.