Urgent Service

Urgent or emergency service is only available for existing TerraFirma waterproofing customers. If you are experiencing property damage or flooding as a result of a failing pump or battery backup, please call 866-486-7196 and select option 2 to be connected with our Service department. If you are calling outside of working hours, know that we monitor this line during rain events. Please note: Reactive and/or Emergency service fees apply and may vary. Fees start at $89.99 for visits during business hours..

Many urgent issues, including a tripped GFI, can be resolved by making sure your items are properly powered. Prior to calling, please verify that your sump pump and/or dehumidifier is PLUGGED IN to its own dedicated electrical outlet as agreed upon in your warranty. Use of extension cords for sump pumps and /or dehumidifiers is not recommended or within your warranty.

Signs of an emergency include, but are not limited to:

• WaterWatch® Alarm sounding continuously
• Pump running continuously during dry weather
• Flooding in basement or crawl space
• UltraSump® Battery backup alarm notification beep (without loss of power to the home)

Emergency Services provided include:

• Primary and secondary pump replacement
• UltraSump® charger, DC pump, and powerpack backup replacement

The emergency service is only available for TerraFirma waterproofing customers. All warranty work must be scheduled and performed during regular business hours. Emergency rates may apply for all service performed after business hours if such service is needed.

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