Service FAQs

No. Our service and maintenance technicians are skilled and trained to service and maintain TerraFirma-specific systems.  

If you have a waterproofing system, there should be a red water-watch alarm “puck." This alarm will sound off like a smoke alarm if the sump pump fails and the water level rises to touch the alarm. If you ever hear an alarm coming from your sump pump, please call our service department right away. It is critical to have your drainage system inspected by a professional annually to ensure it is operating properly.  

At TerraFirma we pride ourselves on providing permanent solutions and stand behind our work using industry-leading equipment. All our work includes a fully transferable warranty and company guarantee. Most foundation stabilization work includes a 75-year warranty, most basement waterproofing work includes a “lifetime” warranty and most crawlspace work includes a 25-year warranty.  Some exclusions apply.  

Sump pump systems require regular maintenance. They are mechanical devices that have moving parts that can fail if not cleaned and inspected. As part of the maintenance on your system, we plan on flood-testing the sump and discharge line(s) to test the system's performance and to watch for leaks. For an entire list of work performed during a service appointment, please review the Extended Service Plan information here.

Regular maintenance of your system can greatly reduce the need for service calls, ensure your system performs efficiently and increase the life of the repair. TerraFirma offers an annual maintenance program. Every annual maintenance includes a full inspection and a complimentary basement protection evaluation.