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About TerraFirma

Urgent Service

emergency waterproofing services

If you have a problem with your sump pump or another basement water issue, we can help! Dirt & sediment build-up in a sump pump liner can cause pump failure. Of course, if your pump(s) fails - YOU GET FLOODED.

Urgent or emergency service is only available for existing TerraFirma waterproofing customers. If you are experiencing property damage or flooding as a result of a failing pump or battery backup, please call 866-486-7196 and select option 2 to be connected with our Service department. If you are calling outside of working hours, know that we monitor this line during rain events. Please note: Reactive and/or Emergency service fees apply and may vary. Fees start at $89.99 for visits during business hours..

Many urgent issues, including a tripped GFI, can be resolved by making sure your items are properly powered. Prior to calling, please verify that your sump pump and/or dehumidifier is PLUGGED IN to its own dedicated electrical outlet as agreed upon in your warranty. Use of extension cords for sump pumps and /or dehumidifiers is not recommended or within your warranty.

Signs of an emergency include, but are not limited to:

  • WaterWatch® Alarm sounding continuously
  • Pump running continuously during dry weather
  • Flooding in basement or crawl space
  • UltraSump® Battery backup alarm notification beep (without loss of power to the home)

Emergency Services provided include:

  • Primary and secondary pump replacement
  • UltraSump® charger, DC pump, and powerpack backup replacement

The emergency service is only available for TerraFirma waterproofing customers. All warranty work must be scheduled and performed during regular business hours. Emergency rates may apply for all service performed after business hours if such service is needed.

Looking for a price? Get a no cost, no obligation free estimate.

our service area

We serve the following areas

  • Adams
  • Adrian
  • Arock
  • Athena
  • Baker City
  • Bates
  • Bridgeport
  • Brogan
  • Burns
  • Cove
  • Crane
  • Drewsey
  • Durkee
  • Elgin
  • Enterprise
  • Haines
  • Halfway
  • Harper
  • Helix
  • Hereford
  • Huntington
  • Imbler
  • Imnaha
  • Ironside
  • Jamieson
  • Jordan Valley
  • Joseph
  • Juntura
  • La Grande
  • Lostine
  • Meacham
  • Milton Freewater
  • North Powder
  • Nyssa
  • Ontario
  • Oxbow
  • Pendleton
  • Pilot Rock
  • Prairie City
  • Richland
  • Riverside
  • Summerville
  • Sumpter
  • Ukiah
  • Union
  • Unity
  • Vale
  • Wallowa
  • Westfall
  • Weston
Our Locations:

TerraFirma Foundation Systems
761 NE Garden Valley Blvd.
Roseburg, OR 97470

TerraFirma Foundation Systems
13110 SW Wall St
Portland, OR 97223

TerraFirma Foundation Systems
10111 S Tacoma Way D5
Tacoma, WA 98499

TerraFirma Foundation Systems
2001 NE 117th ST
Vancouver, WA 98686
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Service Area
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