About TerraFirma

Emergency Service

emergency waterproofing services

If you have a problem with your sump pump or another basement water issue, we can help! Dirt & sediment build-up in a sump pump liner can cause pump failure. Of course, if your pump(s) fails - YOU GET FLOODED.

The emergency service is only available for TerraFirma waterproofing customers. If you are experiencing a problem with your pump or battery backup system please call 1-844-311-8051 and follow the prompts to be connected with our Service department who will be able to assist you. Please note: Emergency service fees apply for all emergency service work.

Signs of an emergency include, but are not limited to:

  • WaterWatch® Alarm sounding continuously
  • Pump running continuously during dry weather
  • Flooding in basement or crawl space
  • UltraSump® Battery backup alarm sounding

Emergency Services provided include:

  • Primary and secondary pump replacement
  • UltraSump® charger, DC pump, and powerpack backup replacement

Don't forget that annual maintenance is essential in making sure your system remains functional when the big rains do come. To schedule your annual maintenance visit our schedule annual maintenance page. Our emergency service is able to assist with pump replacements, battery backup issues, and alarm sounding.

The emergency service is only available for TerraFirma waterproofing customers. All warranty work must be scheduled and performed during regular business hours. Emergency rates may apply for all service performed after business hours if such service is needed.

Looking for a price? Get a no cost, no obligation free estimate.

our service area

We serve the following areas

  • Adams
  • Adrian
  • Arock
  • Athena
  • Baker City
  • Bates
  • Bridgeport
  • Brogan
  • Burns
  • Cove
  • Crane
  • Drewsey
  • Durkee
  • Elgin
  • Enterprise
  • Haines
  • Halfway
  • Harper
  • Helix
  • Hereford
  • Huntington
  • Imbler
  • Imnaha
  • Ironside
  • Jamieson
  • Jordan Valley
  • Joseph
  • Juntura
  • La Grande
  • Lostine
  • Meacham
  • Milton Freewater
  • North Powder
  • Nyssa
  • Ontario
  • Oxbow
  • Pendleton
  • Pilot Rock
  • Prairie City
  • Richland
  • Riverside
  • Summerville
  • Sumpter
  • Ukiah
  • Union
  • Unity
  • Vale
  • Wallowa
  • Westfall
  • Weston
Our Locations:

TerraFirma Foundation Systems
761 NE Garden Valley Blvd.
Roseburg, OR 97470
1-541-204-4660


TerraFirma Foundation Systems
13110 SW Wall St
Portland, OR 97223
1-541-229-4049


TerraFirma Foundation Systems
10111 S Tacoma Way D5
Tacoma, WA 98499
1-253-201-1447