Maintenance
& Service

The guys that came Jorge, Juan, Manuel, Luis, Wesley, Miguel to do the trenching and sump pump install were amazing. Very courteous and hard working. They went over and above to keep things clean and finished the job in a timely matter. Don the sales guy was great as well.

Walt B. went above and beyond for us. We had some concerns about heavy furniture over our crawlspace that he took the time to analyze and talk through with me. As homeowners without a ton of experience under our belt, we were thankful for his time. Walt walked me through our concerns, assuaged our fears, and even gave us some helpful tips and pointers on add'l home maintenance. I also appreciate that he was honest and open with us: he didn't upsell us solutions, didn't suggest solutions we didn't actually need. It was a great experience.

Andrew and his crew completed our work project installing a sump pump, installed drain tile inside the crawl space under the house and finished with a vapor barrier. In addition they also removed all junk under the house. The crew was very efficient, the work space was kept very clean, when they were through you would hardly know they were there. They were very helpful and answered any questions we had and explained what was going on. We highly recommend this crew.

We discovered water in our basement this past April and first called the competitor who had installed a waterproofing system back in 2015 for the previous owners. Unfortunately, their visit wasn’t very helpful -- they didn’t offer a clear solution or give us much confidence that they even wanted to do any work on our 115-year-old house. That’s when we reached out to TerraFirma for a second opinion, and it was the best decision we could have made.

From the very beginning, Jaden, our System Design Specialist, was outstanding. He was thorough, thoughtful, and really listened to our concerns. He walked us through options, answered all our questions, and came up with a solution that felt right for our home. Scheduling with Sammy was easy and helpful - she worked around our vacation schedule, and we always knew what was happening and when.

When it came time for the work, Rocky and his team did an excellent job installing our new egress window, while Jorge, Juan, and Scott rebuilt our failed irrigation system from the under-ground up. Both teams were incredibly professional: always on time, tidy, communicative, and respectful of our neighbors (no small feat on our tight street with all the equipment and materials). Rocky went above & beyond with the window - making adjustments to the position and reinforcing our load bearing areas, and Jorge offered alternative and better solutions for our new sump-pump location that would ensure the functionality of our new system for decades to come.

Every step of the process with TerraFirma exceeded our expectations. We honestly wish we had found them sooner for all our home projects. They turned what started as a stressful basement issue turned into a smooth and positive experience. Highly recommend! Thank you all for your help - we're so happy with how everything turned out!

They scheduled for a week but were done in 3 & half days.
Worked around my gigantic existing sump pump cleaned out debris from the plumbers and sealed off my crawls space. Travis & is team were fantastic! Highly recommend the company & Travis's team to everyone.

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

TerraFirma did work for us several years ago and during an annual check of of the completed project another issue was found. They quickly made arrangements to get the problem addressed. Everyone I've worked with during this current project were enjoyable, responded quickly to my questions, didn't try to oversell me and went above and beyond when repairing the problem. They have set the bar high for customer service.

Quenton came to service crawl space sump. He did a thorough inspection of the whole space. Cleaned and serviced sump that was full of clay. Found issues and gave recommendations with pros and cons. He didn't push any unneccessary things. Took pictures of all issues and work and thoroughly explained everything. Installed a new dehumifier and removed old one and hauled away. Would recomnend this guy to anyone. I hope this guy is an example of how the business is run. Excellent job, very happy.

We contracted with TerraFirma to ecapsulate
And add sump pumps and a dehumidifier to our recently severely flooded crawl space in Eugene, Or.
We got a couple of bids and TerraFirma seemed most representative of what we required.
Andrew lead a team that competed the job one day earlier than required, was super professional and managed the effort very efficiently. He was supported by professional program coordination staff as well.
He always kept us informed of status and also worked with the electricians to ensure we had proper outlet support for the pumps assemblies and dehumidifier.
He also ensured that the Ship Shape application used for monitoring the associated hardware was installed and operating before finishing the job.

I highly recommend TerraFirma for this kind of support and have already written an assessment of the evaluation and bidding process led by Tyler Landon.

We worked with Seth Cunningham from Terra Firma in Tacoma and he was a consummate professional throughout the entire process.
We recently decided to sell the home and Seth offered to speak with the buyers about the work they did and the transferable warranty. This gave the buyers the confidence to move forward with the purchase. Many thanks Seth!