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Servicing Oregon and Washington

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    Customer Reviews

    No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.
    TerraFirma has been wonderful to work with. Quinten was our tech today for our yearly maintenance. He was on time, even a bit early. Very personable and professional. He even took a minute to play ball for our dog. He found a problem with our wood support posts, gave us several options to address the issue.
    Thank you TF and Quinten.
    We had a complete encapsulation of our crawl space and sump pump and humidifier system installed. The young men who did the work were very professional. Antonio was the project manager and he was fantastic. Answered questions, explained the process, and made sure we were ok with what they were doing. They showed up at the time designated and called if they would be late. Communication was very good. Shout out to his helpers, Daniel, Jesse, and Kameron. At the end of the project they cleaned up the workspace and made sure things were left like it was before project. Thanks guys.
    We were impressed with the crew that worked on our crawl space. They kept us informed about what was happening each day. They were respectful of our property and privacy. We would highly recommend TerraFirma.
    From beginning to end, we experienced professional attitude and work ethic.
    All the employees we interacted with were pleasant. They finished the job in two days even though they ran into an issue. All work was completed and cleaned up very nicely. We are pleased with the finished product. It is reassuring to know we will NEVER have water intrusion in our basement ever again!
    Great expedience, very knowledgeable and helpful .
    Amazing what they have done to lift the concrete. Very professional and am extremely pleased with how this project turned out
    Tyler came out and did a great job of thoroughly going through the house and taking measurements and pictures to document what need attention. He walked me through options and gave his recommendations. While I had other bids, he kept in contact and checked in to see if I needed anything else. He did a great job working with my unique situation, never pressuring me to go in any other direction then what I comfortable with.

    Then Victoria was great is getting everything set-up and connecting me to the crew that would be out to work on the project. They were there promptly the day as scheduled, which I appreciated.
    They did a great job of walking me through the process and explaining everything that needed to be done while I was working.

    They were fast and communicated clearly throughout the process and made sure I was there when they finished up. They cleaned up better then I expected considering they had to dig up a lot of soil and replaced the fence without it even looking like it was moved. I was able to get back the 1/2 an inch or so back from the chimney moving away from the house, so I was very happy about that! I would highly recommend them again and if I need the house foundatio repaired, would definitely call them back.

    Time will tell if everything stays where it is, but so far it's been a wonderful experience. They were competitively priced but seemed like they wanted my business more then the others and made me feel valued.
    Zack, Andrew and Joey showed up every day by 8:30, worked their butts off & always left a clean work site... totally 5 stars for these guys. There was a 4th workerbee, but I never got his name & he was great too!
    Skylar did an outstanding job. Very knowledgeable. Very pleased with the results. Joe Henslee
    TerraFirma did work for us several years ago and during an annual check of of the completed project another issue was found. They quickly made arrangements to get the problem addressed. Everyone I've worked with during this current project were enjoyable, responded quickly to my questions, didn't try to oversell me and went above and beyond when repairing the problem. They have set the bar high for customer service.
    Bailey Mercer came out on time, which is the number one indicator of professionalism in my experience. He kept the conversation short and to the point. He did not try to upsell me on things didn’t need, and to that point, neither did the sales staff over the phone. Bailey did the measurements, with precision and finished at a reasonable time. I have confidence that when we decide to secure our foundation we will be using Bailey Mercer as our go-to expert when we call TerraFirma.
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