Maintenance
& Service

My pest inspector found a lot of water in my crawl space after a routine inspection. A plumber found no leaks and believed it to be ground water. TerraFirma responded to my needs promptly and ended up digging a ditch around the inside perimeter of my crawl space, inserted pipe and covered with river rock for drainage. A sump pump was installed inside to drain outside. They took such care with the drain they dug outside that when they were finished you could hardly tell where they had dug the ditch. They took such care to protect my home - especially since the crawl space access was inside my home. They protected my floors and walls very carefully and completely - even with having to bring in numerous wheelbarrows of rock. They also cleaned up both inside and outside my home so you couldn't tell anyone had worked all day to completed this large job. They did an amazing job!!! Thank you TerraFirma for your great work ethic and service.

We have a daylight ranch that was built in the mid 20th century. It became apparent that the patches prior owners had done were not cutting it to mitigate the water problem in our space. After consulting with a number of companies, we found Terra Firma's solution was the only version we felt confident would actually solve the problem. Everyone we interacted with from their sales team to their on-site crew were personable, respectful, and worked with us on every step to confirm we were comfortable with the plan, and changes that came up along the way. They finished their work on time, kept the space clean at the end of each day (a 4 day project), not just at the end of the project. We were impressed with their diligence and support throughout the project. I highly recommend them!

Thorough and careful repair to support posts. We feel Confident our problem was fixed and we have a 5 year warranty that makes us feel secure it will remain fixed. Highly recommend!

Worked with Terra Firma on 3 projects, just got some support beams installed by Luis George. Nick & Jose . Would recommend, they got the job done quick and there was not a long wait. Thanks guys ! 💪 Had a Sump pump installed in my basement. Also had PowerBrace installed to support 1 wall of my home. Thanks to Tony, Harley & Sebastian for doing a great job. Just really nice guys & a fun vibe having them work on my home. They got the project done in 2 days.

Marcus was prompt, professional and very thorough! He did a very good job on the maintenance of our water pump system. He is definitly an asset to your company!

The guys were great and did a fantastic job. The system works great and worth the expense. We could not be happier with the results. Great company and great warranty. Again the crew was fantastic, on time and we had a few laughs together. Gary and Kelly Schuler

Basement leaking. Installed sump pump improve drainage in crawl space. Untested as yet not enough rain.

TerraFirma did work for us several years ago and during an annual check of of the completed project another issue was found. They quickly made arrangements to get the problem addressed. Everyone I've worked with during this current project were enjoyable, responded quickly to my questions, didn't try to oversell me and went above and beyond when repairing the problem. They have set the bar high for customer service.

We called TerraFirma with a pretty significant problem. We had just purchased a home and were a bit misled on a couple of items. The basement and crawlspace were mold infested (which we did know). What we did not know was that at times of the year, there would be some standing water in the crawlspace. We also didn't know that the drain from the sump pump was actually underwater (adjacent lake), nor did we know the pool backflushed into that same line and actually would enter the crawlspace whenever that process occured. The crawlspace was unvented and unconditioned....the perfect storm of BAD! Our goal was to first remediate the mold and then resolve the issues that allowed the mold to grow in the first place. Enter Terra Firma. Tulane and Terra Firma stood head and shoulders above every other company I spoke with. It wasn't jus that they were going to fix it- we literally walked through every step and every product-I knew what I was buying before we started. The crew was professional, on time and did exactly what they said they would do and in the time frame promised. With Terra Firma, we waterproofed and encapsulated our crawlspace, we insulated the crawlspace, we installed new sub floor drainage with new sump pumps with battery backup to lower the water table under the house (that now drains above the high water line), we installed new structural floor posts where others had rotted, we installed a bypass for the pool overflow and we installed dehumidification and we are in the process of now conditioning the space. Terra Firma led the way and did an excellent job both on the communication and on the installation (at the price originally quoted!). I would highly recommend this firm for anyone with complex and challenging crawlspace issues. Great work and fantastic team from start to finish! Bruce McKee

I had my annual crawl space inspection and would like to give five stars to Adam for his professionalism, courtesy and thoroughness in his approach to his job.

Tyler Landon did a consultation with us to set up work on our crawl space and sump pump. He was very knowledgeable and a pleasure to deal with. He explained everything clearly and worked up the perfect solution for us.

DJ from Roseburg came to do an Annual Maintenance on humidifier and sump pump. He also inspected the encapsulation TerraFirma installed after flooding 7 years ago. He replaced battery, cleaned up and let me know we were on year 7 of a 10 of our annual inspection we had purchased at installation. Glad we chose that option as that has saved us money. DJ was on time, knowledgeable, professional and had a smile when he arrived and when he completed the job.