Maintenance
& Service

Samuel with TerraFirma did a great job diagnosing the issue and providing with options to fix. He was patient and answered all questions. I was impressed with the lifetime warranty for the work they do and seriously considering their services.

Excellent service 👏! Cleaned the pump to the point it looks brand new. All systems were checked and I have confidence that my sump pump system will function for a long time. Thank you Marcus!

Our 50's ranch sits on solid sandstone, and we've always had ground water running underneath and puddling, making the house damp and keeping us chasing mold and mildew. We figured there wasn't much we could do. But last spring during heavy rains, the old positive flow drain at the bottom of our large crawlspace collapsed and allowed three feet of water to accumulate, destroying the water heater and missing the suspended furnace by a half an inch. We stuck a temporary sump pump down there but it ran constantly and we were afraid to go away even for a few days. A brief power outage would have us biting our nails wondering if the crawlspace would fill up again. Finally we called TerraFirma. The house has a weird layout with odd additions here and there, but they came up with a plan to capture as much ground water as possible and route it to a three-way backup sump pump system. The team arrived and in one day had the drains and sump pit dug (out of solid sandstone, yet!) and the pump system installed. The crew was fast, polite and efficient. They even pointed out a plumbing leak I didn't know about that wasn't helping the situation at all! Now, for the first time in thirteen years, the crawlspace is dry--really dry, no more puddles, no more mold, the house is so much more pleasant, and we don't have to worry about going away or power outs. And if and when we decide to sell the house, we can assure potential buyers that they won't have to worry about dampness or flooding. The service plan is transferrable, which is even better. We were very impressed with TerraFirma and would recommend them for hard-to-solve water issues.Update September 2020: Went to refi the house and the TerraFirma treatment was a big plus for us!

Great experience, highly recommend! Replaced a faulty sump with a much better setup. Thank you, Terra Firma ❤️

My annual service was completed by Marcus this year. He called prior to the appointment, showed up when he said he would, and greated me with a positive attitude and a handshake. I typically leave the service techs to do their work while I go do other things, but this man was knowledgeable and friendly. He listened to a few concerns I had, took the time to take everything apart and inspect everything I brought up. Super easy to talk to but stayed busy working while he was doing it. Hopefully he's in the area next time I need to schedule an appointment.

Marcus was wonderful! Not only did he do an amazing job servicing my sump pump, but he even took pics to show me what he did:

We called TerraFirma with a pretty significant problem. We had just purchased a home and were a bit misled on a couple of items. The basement and crawlspace were mold infested (which we did know). What we did not know was that at times of the year, there would be some standing water in the crawlspace. We also didn't know that the drain from the sump pump was actually underwater (adjacent lake), nor did we know the pool backflushed into that same line and actually would enter the crawlspace whenever that process occured. The crawlspace was unvented and unconditioned....the perfect storm of BAD! Our goal was to first remediate the mold and then resolve the issues that allowed the mold to grow in the first place. Enter Terra Firma. Tulane and Terra Firma stood head and shoulders above every other company I spoke with. It wasn't jus that they were going to fix it- we literally walked through every step and every product-I knew what I was buying before we started. The crew was professional, on time and did exactly what they said they would do and in the time frame promised. With Terra Firma, we waterproofed and encapsulated our crawlspace, we insulated the crawlspace, we installed new sub floor drainage with new sump pumps with battery backup to lower the water table under the house (that now drains above the high water line), we installed new structural floor posts where others had rotted, we installed a bypass for the pool overflow and we installed dehumidification and we are in the process of now conditioning the space. Terra Firma led the way and did an excellent job both on the communication and on the installation (at the price originally quoted!). I would highly recommend this firm for anyone with complex and challenging crawlspace issues. Great work and fantastic team from start to finish!Bruce McKee

Marcus and the Terra Firma team were extremely professional and helped us find a cost-effective solution to our sump pump replacement. I would recommend Terra Firma to anyone who needs help with home waterproofing needs.

I’ve had Terra Firma out to service/check up on our sump pump system for the last few years (preventative maintenance) and they have always been extremely professional, communicative and transparent. Today Marcus came out and outdid their already great service. He was professional, thorough and explained everything to me in as much detail as I asked for. Very happy with their work and Marcus was fantastic.

I would like to give a shout out to Marcus who did routine maintenance on my sump pump system recently. His professionalism was outstanding. I really appreciated that he took before and after pictures of what he did under my house and explained everything. That was above and beyond and really reflects the standard of excellence of Terra Firma and their employees.