Maintenance
& Service

Samuel with TerraFirma did a great job diagnosing the issue and providing with options to fix. He was patient and answered all questions. I was impressed with the lifetime warranty for the work they do and seriously considering their services.

During my search on-line for a source of repair for cracks in our cement driveway, I found the TerraFirma Foundations Systems website most appealing. I invited Seth, Systems Design Specialist, to provide an estimate. He provided a thorough explanation of TerraFirma's method for repairing cracks. He examined the driveway, made the necessary measurements, and provided a reasonable estimate--considering the extent of the current damage. The project was scheduled to be accomplished in two phases. Phase 1 scheduled Nov 2024: foam injection to stabilize the cement pads thereby preventing further damage. Phase 2 scheduled May 2025 or sooner depending on the weather. This delay was a consequence of my procrastination to tackle the project earlier and TerraFirma's determination to ensure the repair would suffice to fulfill their 5-year warranty.
Employees Robert and Elijah arrived on the scene as scheduled. While I observed their work, they impressed me with their professionalism and efficiency as an experienced team. They put forth an obvious desire to do an exceptional job thereby giving me confidence in the performance of the task and TerraFirma overall.
Standby for my review this summer regarding Phase 2.

I love TerraFirma. We had a new foundation with a sump pump and dehumidifier four years ago. First, it is so great having a dry basement! Each year, TerraFirma sends someone to check the sump pump and the dehumidifier. Jeff did the inspection last year and this year. He showed me what he was doing, documented with pictures, answered my questions and showed up on time! This has been my experience with every interaction I have had from the beginning of the project to the follow-up.

Here is a picture of the new foundational wall and my workout area.

Had an amazing experience with Marcus during our annual service. Marcus showed up a couple minutes earlier than the appointment time which was so appreciated. He was engaging, thoughtful and ready to get down to work. He did his thing and showed me pictures of the before/after and walked me through all that was done. He was great to work with and hope we will work with him again.

Last winter we noticed some standing water under the house. Not serious or due to some foundation issues, just significant groundwater saturation. At the time, the sales person spent a few hours mapping out some options for us.

Last week we moved ahead with the inside foundation drains and sump pump. The team were on time, the project manager was helpful in walking me through all the steps and they worked hard to mitigate any dust issues.

This stuff is never going to be inexpensive, but they did what they said they were going to do and left the inside of our house like they found it. Bring on the rain...

Thanks Terrafirma.

We lost power for 7 days & our battery backup for the sump pump didn't miss a beat!

Terra Firma's Mickey came today for the annual "check-up" on our vapor-lock and pump system. From images taken before and after, plus warranteeing a changed...

So I had Jorge as a Forman with Juan, Manuel, Kevin, Zach, and Daniel.
First off, Jorge did an excellent job of communicating the process, explaining materials he was using, and setting up the sump online system with my wife (it was the first time he'd installed this particular sump, so the set up was new to him as well).
Secondly, When he was done, even though it was Friday night and I know he wanted to get back home, he chatted with my wife and I and was very pleasant and positive. I believe he said he's been there for four years and also said it was a great company to work for. I also work in the construction industry and was generally curious about the company. I could tell he was sincere.
Lastly, To say they worked hard was an extreme understatement; they had to haul in by hand 5 gallon buckets of concrete and haul out all the jackhammering they did to get the foundation flood protection as well as the sump set. No standing around. No cell phone use. Just solid work. Jorge's crew was friendly enough, but they were no-nonsense and left the up front communication to him.

The cost wasn't cheap, but we went with Terra Firma strictly on reputation. We live about 75 miles out of PDX, and to get the job done, they sent out an additional crew for a crucial piece of the work. I would say, despite the cost (and it's not like they were ripping me off, it was just a costly project), I got my money's worth based on what I saw from the labor intensity. I really can't believe how much they did in such little time. They said "one day", and by God they made it happen. They had to hammer out approximately a 75' long, 8" wide by 10" deep trench along the inner concrete foundation of my house, hammer out and install a sump, then core out, install and set a discharge conduit about 12 feet outside of my house. Not a small task for a day's work.

My only nitpick would be there was a small amount of dust left over from the work, despite the very elaborate taping and containment plastic they used (which was a LOT). They did great of taping everything and covering floors, etc. I was concerned about silica, and Jorge told me they would use a vacuum shroud for the hammering process, which I assume was done, but was not at home for that phase of the process. My wife has asthma, so dust is our nemesis!

This is one of those projects that you hope you don't have to use (flood prevention), but a small part of me wants to have water trickle in to see the efficacy of the work. Time will tell!
Until then, thank you Jorge and crew for kicking some ass, and getting a good tackle on our flood prevention!

Found this company through google search. They already had ~5 star reviews. And I am glad I picked them for sport court concrete support project. They were easy to reach for questions, gave reasonable quotes and were easy to get the project scheduled. The staff doing the work were friendly, explained what was happening clearly and cleaned up the job site well. They offer 5 year warranty on their work. Overall a positive experience thus far. Will use them for any future needs.

Just had clean out of old duct work and old insulation, etc. plus encapsulation of my crawl space. The crew worked really hard and professionally throughout the 5 day process and the foreman kept me informed along the wife. Have worked with Terra Firma on several occasions: pier placement and jacks for house, french drain in crawl space, and replacement of sump pump, etc - alll involved from the estimators, the office personnel, and work crews have
been excellent throughout.