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Privacy Policy
This Privacy Policy describes how TerraFirma (hereinafter “our” or ” us” or ” we“) collects, uses and discloses personal information that we obtain about you when you access or use our online and/or mobile website at goterrafirma.com (collectively, the ” Site“).
1 – SCOPE OF PRIVACY POLICY
This Privacy Policy (the “Policy”) describes how TerraFirma and our affiliated companies (hereinafter “our” or ” us” or ” we“) collects, uses and discloses personal information that we obtain about you when you access or use our online and/or mobile website at goterrafirma.com (collectively, the “Sites“). This Privacy Policy is part of our Terms of Use that govern your use of the Sites. Unless we say otherwise, the terms in this Privacy Policy have the same meaning as they do in our Terms of Use.
Our Privacy Policy is intended to provide you with a clear explanation of how we will collect and use your personal information. For purposes of this policy, when we say “you” we mean a visitor who accesses our Sites or uses our Sites to obtain information and/or services from us relating to our home and/or commercial contracting services (“Services”). Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it.
By accessing or using our Sites in any way, such as browsing or interacting with them, you acknowledge that you have read, understood and agree to be bound by the terms and conditions set forth in this Privacy Policy, and consent to our collection and use of your personal information as described below. If you do not agree with this Privacy Policy, your option is simply not to use these Sites.
Where appropriate and required by law, we will also obtain additional consent by opt in mechanisms such as ticking a box stating your consent, choosing technical settings for a service or website, or other statements or conduct indicating your acceptance of the particular information processing in question. For your rights with respect to cookies, see our Cookie Notice, which forms an integral part of this Privacy Policy.
Our Sites may contain links to other websites. The information practices or the content of such other websites is governed by the privacy statements of such other websites. We encourage you to review the privacy statements of the other websites to understand their information practices.
2- INFORMATION WE COLLECT FROM YOU
2.1. Generally. Most of the information we collect from you is derived from your voluntarily submitting the information to us in order to receive our Services or the functionality of our Sites. We collect personal information about you directly from you, from third parties, and automatically through your use of our Sites and use of our Services. For the purposes of this Privacy Policy, “personal information” means any information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, an identification number, location data, online or personal device identifier, or to one of more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person, including for example face data.
2.2. Information we collect directly from you. The personal information we collect from you depends on how you use our Sites or Services. For example, without limitation, we may collect the following information from you in connection with the Services:
– Personal Contact Information. Contact information such as your first name, last name, phone or mobile number, home and/or mailing address, and email address.
– Property Information. Information associated with the specific Services you need such as home or commercial property repair details, budget, background details about your property including address. We will not post the address of your property on our Sites without your consent.
– Commercial property Contacts. For prospective business customers, we need to collect the name and contact information of the property manager and/or owner of the commercial property and their respective business titles.
– Payment Information. For customers, we will need to collect your payment information such as credit card information or other billing details. If we collect such information online, it will be through a third-party payment processor who will have the duty to securely store such information.
– Feedback and Photos/Videos. Customer property photos, testimonials (written or video), and reviews which may be posted on our Sites only with your consent.
– Other Communications. When you communicate with us in person, over the telephone, by regular mail, e-mail, or through any interactive or automated chat or customer support feature through our Sites, we collect whatever contact information and comments you may communicate to us.
We may collect the above information when you a) seek information about our Services using our web-based forms that you complete or partially complete; b) when you contact us directly to inquire about our Services; c) when you book an appointment; d) when you provide responses to surveys/questionnaires; or e) sign up for discounts and promotional offerings, including our customer referral program.
For job applicants who apply for a job with us on our Sites or on our partners’ third-party websites, the following information may be collected:
– Personal Contact information. Contact information such as your first name, last name, phone or mobile number, address, and email address.
– Resume and Job Application materials. Resume, cover letter, employment and education background, references, information about your suitability/qualifications for a job. You may be asked questions about your gender, race/ethnic origin, and disabilities for purposes of monitoring equal opportunity compliance. We may inquire about criminal records, where permitted or required by applicable law. If you provide us with the personal information of a third-party reference, it is your obligation to ensure you have obtained consent from such third party prior to providing the information to us. The applicable privacy practices set forth in this Policy shall apply to our collection and handling of your personal information we collect from our Sites directly or receive indirectly from our partners.
Your Telecommunications with Us May be Recorded: In order to facilitate the Services we provide to you, we may track and record your telephone or cellular communications with us when you use the contact information provided on our Sites. If you do not wish to be recorded, then you should not contact us by phone or mobile device. To opt-in click on the link towards the bottom of the page.
2.3. Information we collect from other websites such as social networking sites. You may sign up for a promotional opportunity for our Services through a third-party website or social media platform (such as Facebook) and that third party may collect personal information from you such as your name, email address, profile picture, which we may have access to subject to the options and preferences that you have selected pursuant to your agreements with such third parties. We store the information that we receive from such websites with other information that we collect from you or receive about you.
Any third-party social networking site controls the information that it collects from you or receives about you. We have no control over how a third-party site uses or discloses the personal information it collects about you and you should consult their privacy policy for more information about their practices.
2.4. Information We Collect Automatically. When you visit our Sites, we may automatically collect the following information from you by using cookies, gifs, web beacons and other similar tracking technologies: domain name, IP (“Internet protocol”) address, web browser and/or device type, the web pages or sites visited just before or just after visiting our Sites, the pages or other content you view or interact with, the dates and times of the visit and the type of access to our Sites. This is data that Google, Facebook, and other third-party website service providers and advertising providers supply. We may also use technology to collect and track information regarding your interaction with email messages, such as whether you open, click on, or forward a message.
Profiling/personalization. Subject to your choices and the exercise of your opt-out rights as described throughout this Privacy Policy, we may also create aggregate and statistical information based on your personal information for the purpose of targeted direct marketing and to improve our products or services. This profiling and/or personalization of your data includes automated processing of your personal information for evaluating, analyzing or predicting your personal preferences or interests in order to, for example, send you marketing messages concerning products or services best suitable for you. See Section 3.c. Marketing Communication for more information.
Please see our Cookie Policy for more details on our use of tracking technologies and your options for managing those technologies.
3- OUR USE OF YOUR PERSONAL INFORMATION
3.1. To Provide the Services to You. We use the personal information that you provide us in order to a) facilitate the Services you requested, b) send you emails about your account and promotional offerings if consented to and/or with the right to opt out; c) maintain and support the Sites including ensuring the functionality and security of our Services; d) track compliance with our Sites requirements; and e) to respond to your inquiries. We may also gather research information as to your use and need for our Sites and/or Services.
3.2. Develop and Enhance our Services. We may collect and use your personal information to help us develop and enhance our Services. Typically, however, we only use aggregate and statistical information in the development of our products and services, and not data directly identifiable to you. We may also process and use your personal information to personalize our offerings and to provide you with service more relevant to you, for example, to make recommendations and to display customized content and advertising. We may combine personal information collected in connection with your use of a particular service with other personal information we may hold about you, except where such personal information was collected for a different purpose. View our Cookie Notice for more details.
3.3. Marketing Communication. We may use your personal information in order to communicate with you about our services you are using such as customer satisfaction inquiries. In accordance with applicable laws, we may use your personal information for personalized marketing or research purposes such as to conduct market research or to tell you about our services or promotions to you. We will permit you the right to opt out of these communications consistent with applicable law. You may contact us at any time to opt out of the use of your personal information for marketing purposes, as further described in YOUR RIGHTS/HOW TO CONTACT US.
3.4. Processing your Job Application. We will use the personal information you supply us in connection with a job application to process your application, assess your qualifications for a job, to communicate with you about your application and the job posting, set up meetings with you, conduct reference checks, and overall, to manage our prospective contractual relationship with you. We also may use your personal information to comply with or monitor compliance with applicable law or regulations as required by law; to conduct background checks if we offer you a position subject to your knowledge and consent, and for other necessary administrative purposes such as aggregate management reporting, training, and to generally conduct our business. If you become an employee, your application materials will become part of your employee file and used for other employment-related purposes. Where the processing of your personal information is based on consent, you may withdraw your consent at any time under YOUR RIGHTS/HOW TO CONTACT US, subject to any legal or contractual restrictions.
4 – OUR HANDLING OF PERSONAL INFORMATION: ACCURACY, PROTECTION AND RETENTION
a. Accuracy. We take reasonable steps, as feasible, to ensure the personal information you provide us is accurate and up-to-date and to delete known out-of-date or otherwise incorrect or unnecessary personal information. We are not in control of information you or others store directly on our Site and thus have no obligation to monitor, correct or block such information until we are made aware of a need to take action. You may contact us as set forth in the HOW TO CONTACT US Section below to request corrections to your personal information.
b. Protection. We implement appropriate technical and organizational security measures to prevent and minimize risks associated with providing and processing personal information. We will notify you and take prompt action designed to prevent or stop any known unauthorized access, loss, or disclosure of your personal information.
Such security measures include, as appropriate, the use of firewalls, secure server facilities, encryption, access rights management systems and processes, reliance on well-known industry-standard processors, training of our personnel, and other necessary measures to provide appropriate protection for your personal information against unauthorized use or disclosure. Where appropriate, we may also take back-up copies and use other such means to prevent accidental damage or destruction of your personal information. If a particular part of our Site supports on-line transactions, we will use an industry standard security measure, such as the one available through “Secure Sockets Layer” (“SSL”), to protect the confidentiality and security of online transactions.
Be advised that no security system can be guaranteed to secure data, however. You should always use appropriate self-protection measures and practice safe browsing on all websites.
c. Storage, Minimization, and Retention. We will retain personal information to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, we shall not retain personal information for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
5- DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES
We may contract with third-party vendors and suppliers to perform certain functions on our behalf or to enhance our existing product and service offerings. For instance, to help with hosting and storage of this Site, tracking Site use, managing job applications and marketing and communications. We will obtain reasonable efforts to obtain assurances from such third parties that they will safeguard personal information consistent with this Privacy Policy. Upon knowledge that a third party is using or disclosing personal information contrary to this Privacy Policy, we will take reasonable steps to prevent or stop the use or disclosure.
Billing Information. We may use third party applications to process your payments. If so, when you enter payment information through the Site, you do so through an interface owned and operated by our payment processing vendor, to which you will be redirected automatically from our Site. These third parties will have access to personal information only to the extent necessary for them to perform their services on our behalf and will have the obligation to store your information securely.
Publicly Displayed Posting. Any personal information that you post publicly on our Site including your photos, reviews and comments will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached or archived pages of our Site, or if users have copied or saved that information. If you consent, we may post your testimonial or review on our Site. If you wish to update or delete your Testimonial, you may contact us at:
TerraFirma
7700 Old Highway 99 N
Roseburg, OR, 97470
No Selling or Renting. We will not rent or sell your personal information to others but our affiliates and business partners may contact you with an offer for relevant service offerings such as homeowner financing. We will ensure, however, that you will have the option to inform such third parties of your wish not to receive any further communication. For opt-out options, see Section 7 below.
Service Providers. We may store your personal information in locations outside our direct control such as on servers or databases with hosting providers in the United States. We will select industry leaders in the marketplace who have policies and practices in place designed to safeguard your data consistent with this Privacy Policy and to ensure access to your data is restricted to the performance of its services on our behalf.
Job Applications. We will limit access to such personal information to personnel and our affiliates that need to know the information for the purposes described in this Policy, including personnel in the recruiting, human resources, legal, information technology, and the department responsible for the position for which you are applying. We may share personal information with approved third-party service providers for assistance with processing your application or for background investigations. For instance, we may use third-party employment-related search engines to post job openings and to collect job applications on our behalf on their website. Your submission of personal information on these third-party websites shall be governed by the privacy policies of those third-party websites. Upon our receipt of your personal information from these third parties, we will use your personal information as described in this Policy.
Marketing and Advertising. We may share personal information with our business partners and vendors who may share information with you about their products or services, such as homeowner financing. To opt-out of our sharing with third parties for their marketing purposes, please send an email as provided for in Section 7 below.
We may share non-personal information such as usage and visit data, along with potentially personal information such as IP Addresses to third party partners who can help us understand the usage patterns for our Site. Such results will be in anonymous and aggregate form and will be only used for our marketing purposes or to help improve our Services. More information as to the usage of this type of data and your opt-out rights, if applicable, can be found in our Cookie Notice.
In addition, we may partner with third parties to display advertising on our behalf. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. More information as to the usage of this type of data and your opt-out rights, if applicable, can be found in our Cookie Notice.
Legally Required. We will disclose your information including your personal information where required by law, (e.g., court order or subpoena), or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; to protect the security and integrity of our Site or Services or to enforce or protect the rights of our users or others.
Affiliates and Corporate Successors. You agree we may disclose your information including your personal information to our affiliate companies who will abide by the requirements of this Policy including processing your data only for an acceptable reason provided in this Policy. In connection with a corporate change such as a merger or reorganization, your information may also be transferred for use in connection with such corporate change subject to the receiving party agreeing to respect your personal information consistent with this Privacy Policy. Any corporate change will be posted on our Site.
6- YOUR RIGHTS
In accordance with applicable law, you have the right to request information as to what data we hold about you, to request its return, and to request the correction of your personal information.
You may at any time withdraw your consent of our use of your personal information, as instructed in our Cookie Notice, in your account settings (if applicable), or by contacting us via email below, as applicable. We will comply with your request as soon as reasonably practicable, and in accordance with applicable law. Specifically, you have the right to opt out of any marketing mailings or newsletters you receive from us or our third parties by following the “Unsubscribe” instructions that are contained within the marketing communications. Alternatively, you may email us as provided below and ask that you be removed from further communications and describe which communications you no longer wish to receive.
Your California Privacy Rights: California Civil Code Section § 1798.83 provides California residents with the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes unless we provide adequate opt-out or opt-in protections relating to such use of your personal information. Our option is to provide you with this comprehensive privacy policy that details your options to opt-in or opt-out of marketing communications. If you have any questions or concerns, please contact us via the privacy link below.
In case of any questions about the collection, processing and/or use of your personal information or to exercise your rights please contact us at:
TerraFirma
7700 Old Highway 99 N
Roseburg, OR, 97470
7 – MARKETING AND INFORMATION CELLULAR TEXT MESSAGES AND TELEPHONE COMMUNICATIONS
By submitting your telephone number on any of our Sites, you expressly consent (opt-in) to receiving marketing and informational texts and calls, including without limitation auto-dialed or pre-recorded messages, to the telephone numbers that you provide, including any mobile telephone number, by us (or on behalf of us). We will not share your mobile phone number with third-parties unaffiliated with TerraFirma or not working on our behalf for our legitimate business purposes. You acknowledge and agree that your consent is being provided in connection with the Telephone Consumer Protection Act and that you and we both intend that your consent be interpreted as liberally and broadly as possible thereunder to validate our ability to conduct business with you via telephone/mobile/cellular device. To opt-in click on the link below. Mobile opt-in information won’t be shared with third parties.
Such messages may include responses to your requests for information on the Services or for a quote, contact from contractors, appointment reminders, account status reminders, alerts, and/or marketing information about promotions, prices, new products and services. We also may provide you with other opportunities to opt-in to receiving such text messages on the mobile phone number(s) you have shared with us. We will not contact you via text messages or alerts for marketing purposes without your prior affirmative consent. You do not have to opt-in to text messages and alerts to use the Services, to receive a quote or to make an appointment. If you opt-in, standard messaging and data rates may apply. You can always opt-out of text messages by replying STOP and can adjust the settings on your mobile device to turn off push notifications. You may also withdraw your Consent by writing to us at the address listed below in the HOW TO CONTACT US section below. Any withdrawal of your Consent will not apply to any electronic communication(s) previously sent or in process. Your withdrawal will become effective only after we have had a reasonable time to process your withdrawal request.
8 – CALL & SMS OPT-IN
You may opt-in to phone calls and SMS texting by using the form here. Mobile opt-in information won’t be shared with third parties.
9 – CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy at any time with effect for the future. Please review the “Last Updated” date at the top of this page to determine when this Privacy Policy was last amended. Any changes to this Privacy Policy will become effective on the date indicated above. By using the Site or providing information to us following such changes, you will have accepted the amended Privacy Policy. If we are going to use personal information collected through the Site in a manner materially different from that stated at the time of collection, then we will notify you via email and/or by posting a notice on our Site and/or your account page or by other means as required by law.
10 – HOW TO CONTACT US
To exercise any rights described in this Privacy Policy or for answers to any questions about the collection, processing and/or use of your personal information or to exercise your rights please contact us through our Contact form or by mailing us at:
TerraFirma
7700 Old Highway 99 N
Roseburg, OR 97470
