Service Area

Seth Cunningham came to do an assessment of our home last week, he was friendly, easy to talk with, walked us through different options, and was great at communicating about next steps and what to expect. I particularly appreciated that he didn't use any scare tactics and I didn't feel pressured to make a decision.

Amber was very knowledgeable
And the 2 gentleman that came were very kind customer friendly

Very professional start to finish. Ours was a small project in Hood River and they gave me confidence all throughout and finished well.
Thank you

Kudos to Riley, a TerraFirma System Design Specialist. Riley is a smart guy. Honest and communicative. He's focused on problem-solving instead of just selling products. You don't find that skill very often these days. I had an excellent experience getting a crawlspace encapsulation estimate from him.

We reached out to a few local companies before deciding to go with TerraFirma for our basement waterproofing. Their solution was straightforward, well explained and competitively priced.

We had a sump pump installed along with a waterproof membrane and dry track along the walls. Their team found a way to put the sump pump under the stairs so it was accessible but out of the way.

I had a few concerns that I brought to their attention after the project was finished. They went above and beyond to make sure that everything was taken care of. I appreciate that they really stood by their work.

Since the waterproofing was finished we had torrential rain (that previously would have left standing water) and our basement remained bone dry. The peace of mind has definitely been worth it.

Just had clean out of old duct work and old insulation, etc. plus encapsulation of my crawl space. The crew worked really hard and professionally throughout the 5 day process and the foreman kept me informed along the wife. Have worked with Terra Firma on several occasions: pier placement and jacks for house, french drain in crawl space, and replacement of sump pump, etc - alll involved from the estimators, the office personnel, and work crews have
been excellent throughout.

I don’t usually do reviews but in this case people should know this is a first class company. Great communications and no selling you on something you don’t need. John was very professional, he spent time with us expanding what issues he did find, measured the level of the floors, inspected under the house and checked wall and foundation cracks. He also placed a blanket down to collect any dirt from entering and exiting the crawl space inside the house. I highly recommend John from the Eugene office and TerraFirma.

They make it all easy. Not just good work, they have great process. I do recommend this group of people highly.

We had two companies come and provide evaluations of our foundation repair needs. TerraFirma was by far the most professional and responsive company. In the end we did not go with the lowest bid but we did go with the company that provided the most professional response and gave use the most confidence it would be done right. We were not disappointed 🙂

My experience with the TerraFirma Company and their employees was just outstanding. They were polite, timely, took time to explain to me what they were doing and why. When they were finished, they explained everything that they had done and the results. Then they cleaned up my yard and you couldn't even tell they had been there. A big Thank You to Taylor, Lewis, and Brent and the two gentlemen that I can't remember their names. Also, the support staff at the office did a very good job of keeping me informed of the process of the necessary permits. I highly recommend this company.

I should have posted a review years ago when Terra Firm lifted up our sinking home in Olympia (the floor was an inch below the baseboards) and encapsulated...

The crew was polite, informative and great personalities. They cleaned up fantastic. Even the neighbors commented.

They follow through and are very helpful. We also used them 5 years ago and do very happy. I respect them and what they do. Joanie Chambers

Wow. Hiring TerraFirma is hands down the best decision I made in 2024.

The team I worked with at TerraFirma is world class and able to take on hard technical challenges, tight timelines, and financial constraints - and DELIVER. I trust them with the wellbeing of my kids. They saved my house (literally!)

My 100 year old house is funky and scares away 4 out of 5 contractors who will decline to bid b/c of technical challenges alone. In this case, I also had tight timelines and budget requirements that made this job just about the hardest I've heard of for a contractor to take on by 10x - and terrafirma pulled it off!

Pulling this feat off was only possible by incredible team work within the company: The install teams by Nate and Rocky were amazing and were able to spot issues and route them to engineering on the ground, Sammy and her coordination team kept me in excellent communication, and Morgan was able to come up with options that would work for my constraints, requiring creativity to pull it all together. I was impressed with how EVERY single person in this company was empowered to make decisions and judgment calls - and at each point chose to work together to find solutions. It's easy for individuals on a team to say no - far far far harder to problem solve to say yes.

Thank you TerraFirma.

excellent customer services, excellent communication and services, the Best in the northwest

Very professional and thorough.
Failed to clean up after the job our only concern. We had to have a cleaning service come. Terra Firma paid for it.

Extremely professional, and above and beyond in their work.

This company is pretty amazing, I can't state that enough.
We had a flooded crawl space with torn soggy ducts lying in the dirt. I think they've sent around ten people over the course of the project: Antonio, Jonathan, Robert, Fernando, Christian, Jesse, Jorge, and others. They've done an excellent job.
Our kid has asthma, that's why. This past year he's had far fewer asthma attacks. IMO it was well worth it.

Great service from all involved; from the appraiser, the office and crew. Thanks especially to Dennis and Travis.

We had mold issues under our house. TF was chosen to encapsulate the crawlspace, remove insulation and put in a dehumidifier. The job was difficult due to more dirt removal required than anticipated. The field team was excellent. They worked extremely hard, were neat and very friendly. They did a terrific job in a difficult situation. TF gave us a date for the work and arrived as planned and stayed on the job until completed. They dealt with us honestly and with integrity. Very satisfied with the solution, the results and the process of working with TF.

Crew did very fine job stabilizing sinking corner part of my house thanks to Mike and his colleagues.

Polite, Prompt ,Professional…..that about sums it up.

Excellent work on transforming crawl space. The experience with Terra Firma was outstanding from our first meeting with the technical specialist Andrew Fry through the completion of the project. The work crew was courteous and professional and did a fine job. Thank you Terra Firma!

Terrific folks, personable professionals that know what they are doing.

They did a very professional job.when there was a small problem a month later they returned and set it right at no additional charge. Punctual, Professional and Prompt.

I'd been putting off fixing our sunken garage for a few years. With the flooding seasons getting more and more distinct, it was time. i called a few...

Though I was just a tad disappointed when Sam himself didn't show up to do the job, I thought his replacement, Tieran(?) was just as charming. He knew his...

Wait was a bit long but when they finally got started (1 week early) the guys were on time, conscientious, professional, and the work was great. The weather was cold and wet but they kept at it with very little breaks.
Highly recommend.

We have water intruding into our house, and that is never a happy thing. It was a pleasure to meet Mark Spandler of Terra Firma during a stressful time, and his knowledgeable and constructive demeanor was very helpful. The proposal for fixing our problem is detailed and reasonable. Thank you Mark and Terra Firma.

TerraFirma raised a settled front porch on our rental property in Olympia. Raised it almost 6". That went just as discussed, no surprises and obviously...

Installers were very professional. I asked for a few areas to be filled farther They made adjustments in areas that I asked gladly. I would recommend TerraFirm Foundation Systems to others. My back was out, the guys removed items from side of the house. Please give the installation team our thanks
Everette

The Crew was great to work with, Region Supervisor did a great job, The lady on the phone was knowledgeable on the job process and has great communication style. The job turned out just has they described, we had our crawl space waterproof.

We just had our crawl space in Aloha, Oregon encapsulated
by TerraFirma foundation systems. The project from bid to completion went smoothly and we are...

TerraFirma has sealed our crawl space and the work has been amazing. The house has been much healthier since they finished their work and we couldn't be...

Timely, expedient, a great company that works to get you the solution that will fit your needs and won't try to upsell for a greater profit. The sales person was clear and precise and offered the options with his best recommendation. I knew what to expect and they performed wonderfully. The technician who poured the foam also was thorough explaining the process and setting expectations. An excellent company to work with and the results are great.

Samuel with TerraFirma did a great job diagnosing the issue and providing with options to fix. He was patient and answered all questions. I was impressed with the lifetime warranty for the work they do and seriously considering their services.

We are very pleased with the job that Mike & his crew did on stabilizing our fireplace.
Fixed the problem and cleaned up the site well.

Seth from TerraFirma came out to my house to inspect my basement, which is starting to show signs of water encroachment. I had no idea what to do. He did a thorough inspection of the interior and exterior of the house, and then we talked. He walked me through several options to address the issue, explaining in a way I could understand, and being very receptive and responsive to my questions. He was very professional and courteous. Seth promptly sent me the quotes for the three options we had for the basement, and made sure to be tidy as he headed out!

Even before this, the person who talked with me on the phone to take my info, and later to confirm the visit, was helpful and courteous.

It's rare to have a such a positive experience with a contractor (just sayin'), but this was it. I am not sure when we'll be making these changes to my basement, but when we do, it'll be with TerraFirma -- and it'll be with Seth. Everything about this company is green flags!

Excellent service. Cleaned up and left the site well kept.

I had a sinking porch and sinking driveway. I had addressed the porch with another company about 7 years ago and they were completely out of the ballpark...