Reviews

The crew showed up right as scheduled. The foundation work itself was completed in two days. Inspection and clean up occurred on the morning of the third day. I highly recommend Terra Firma.

Seth C. was really helpful this morning. It has been raining so much lately and he was able to walk me through all the issues my daylight basement and garage can have and how TerraFirma fixes them. Really appreciate you--/thanks so much Seth

We worked with Seth Cunningham from Terra Firma in Tacoma and he was a consummate professional throughout the entire process. We recently decided to sell the home and Seth offered to speak with the buyers about the work they did and the transferable warranty. This gave the buyers the confidence to move forward with the purchase. Many thanks Seth!

Just a real pleasure to do business with. The System Design Specialist is very professional. And very thorough. Hailey Newman Is AAA+++ amazing! Everything explained in easy to understand terms. I really could not feel more confident about my issues and my options.

Estimator, installer, and office communications staff were all great. Each person kept me well informed and up to date on progress. I have recommended Terra Firma to neighbors who may need help.

Terra Firma is professional and operates with integrity

Absolutely fantastic

Great service from all involved; from the appraiser, the office and crew. Thanks especially to Dennis and Travis.

Exceeded expectations in quality and time frame

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

Professional, considerate and competent. The crew all the way to the office was a pleasure to work with. A major project was done. They made it look easy! Thanks again Conner Brad and James.

Noah with TerraFirma is very knowledgeable and walked us through all options. Answered our questions and I greatly appreciate all the visuals for options presented. I would recommend Noah to work with!

We had some basement flooding in our house and after learning the cause, we started the work of getting quotes and inspections from Foundation specialists. When we called TerraFirma, Bailey was able to make time for our inspection within the week. From the jump, Bailey was very communicative, and set expectations upfront. He asked what was going on, looked at some suspected intrusion points and then let me know he'd carry on with the inspection and would let me know when he was ready for me. No awkward standing around or wondering how long it would take. Bailey was very thorough with his inspection and had an impressive presentation once he'd made a diagnosis. He told me his ideas and then asked me mine and we both felt good about the plan walking away from it. Ultimately our timeline didn't work out and we personally had to go a different direction, but if it did I'm confident we'd be in good hands with Bailey and TerraFirma!

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Terra firma Oregon City Completed my basement waterproofing project. I want to give a shout out to Antonio , Kameron, Jesse For doing a very fast and efficient job Completing my waterproofing system.

Thanks to Jorge, Juan and Scott for job well done!

From bid to project completion, this team has been fantastic. Derek took the time during th ebid process to explain what I needed and why I needed it. He treated me like a compentent human and gave me the info necessary to make a good decision. The crew of guys who did the work were fantastic. It's never easy to have people in your home, but Aris, Fernando, and Tyler were hard-working, gracious, and willing to keep me informed about each stage of the process. This was a significant improvement over our former crawlspace techs and we couldn't be happier. Thanks, guys!

The crew were friendly and professional. The entire job only lasted two days and looks fabulous. The foreman kept us informed every step of the process We are very pleased with the results.

We were able to get an appointment two days after calling and they were even able to come earlier after checking in to make sure we were available. Even though we were given some hard news about the repairs needed Jason did so in such a friendly and courteous manner. He was very patient with me and explained all of the proposal in detail. I really appreciate all of the time Jason took to help me today. It really made me feel like our house wasn’t just a job.

Excellent team! Great attention to detail. Courteous, eager to please!

Our experience with TerraFirma was excellent... contacts via phone, TXT and email kept us appraised of each step. Partick Dunn was quick to visit our site and bid the job in several sections for us to consider. Hillary Mills worked to conveniently schedule us to benefit their schedule and ours. Lastly, Schylar Powers spent a day and a half conscientiously explaining each step in the process... and doing a fine job. We're very pleased.

My sump pump service by Quinten was fantastic! He was very thorough, went above and beyond and took all my concerns seriously. Thank you so much!

Matthew was very professional my wife and I felt comfortable with his professional approach to our needs . I would recommend this company to those in need. Thanks

It took awhile to schedule due to them not having enough employees to cover Oregon and Washington. We had this done 10 yrs ago by them to the part that needed it and back then they didn’t tell us that the rest of the house could shift. I wish back then they could’ve put the piers all around the house so all they would have to do is just adjusted it because this time around the expense to do the whole house was something we didn’t expect and opted to do the part that really needed it the most. When we do sell our home, this will be something that we will have to disclose.

We were in the process of selling our house when the buyer's inspector thought our entire front porch concrete area and a supporting post needed to be replaced due to some minor settling of the concrete. I asked TerraFirma if they would send someone to come and inspect the area and get their opinion. Within a few days of my request, Walt Bateman, a System Design Specialist, came and did an inspection. After spending a lot of time measuring and inspecting the front porch area, Walt spend considerable time explaining to me that the buyer's inspector's recommendation was not warranted and he offered a reasonable and easier solution. I was very impressed with Walt's knowledge and his very simple and reasonable explanation of what he found. Walt was very easy to talk to and extremely personable. My experience with Walt and TerraFirma was extremely positive and I would highly recommend them for the services that they offer.

No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.

Very good experience from day 1. They ended up not needing one of the permits or a window brace like originally planned, of which both items were credited back to me. The installation crew was professional, efficient, and more than tolerant explaining all the little details of what they were doing while I watched the process. I really like that they live streamed their engineers the entire time for QC, and even had a third party review inspection. I chose TerraFirma over 3 other companies for the warranty terms and for them being a long established Oregon local business, and I am very happy with their work and crew. I hope to not have any future structural repairs done but if I do, I will 1000% hire them again. Thanks!

Elijah did a fantastic job breaking down everything going on in my crawlspace and providing the estimates to get the repairs.

Very thorough and informative.

Thank you Andrew K for doing an excellent job smoothing out our sidewalk. There were extra challenges because of tree roots but Andrew thoughtfully came up with effective solutions and minimal grinding. He was on time, efficient, and very helpful. A job well done!

Excellent work on transforming crawl space. The experience with Terra Firma was outstanding from our first meeting with the technical specialist Andrew Fry through the completion of the project. The work crew was courteous and professional and did a fine job. Thank you Terra Firma!

Great experience from start to finish. Communication was clear, service was prompt, and the work was done right the first time. Everything was explained in a way that made sense, and the space was left clean and tidy afterward. You can tell they take pride in their work and care about their customers. I would absolutely recommend them and would use them again without hesitation.

Bailey came out to do an inspection of our foundation to let us know what shape it was in and what kind of work might need to be done. He was thorough and honest about the condition of our foundation so we could make informed decisions about next steps with our property.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

Both crew's were on time. The crawlspace crew put down plastic from the front door to the crawlspace entrance in a bedroom. Work was completed on time, our closet doors reattached and the areas they worked in or went through left clean and tidy. The sidewalk crew completed their work in a day and even patched a crack we had forgotten to mention to the estimator. If TerraFirma also did crawlspace insulation, that would have been great, but I had to find another company for the insulation.

Quoted me $80k for proprietary solutions to some problems I do have, and some I don’t actually have. Took a bunch of pictures, showed them to me, but conveniently never sent them to me and thought it was weird I asked for the proposals to be emailed to me. I decided to get a few other opinions and boy am I glad I did. Lying to me is one thing, but doubling down on the phone when you call me to ask if I’ve had time to consider scheduling the work is another. I vote with my wallet and I have zero respect for a company that uses scare tactics or attempts to fudge the truth when they think the consumer isn’t educated enough on the subject to put two and two together. Being a homeowner is hard and expensive enough… but then you have to navigate whether or not someone is trying to help you or empty your wallet for commission. This was arguably a worse experience than being a woman at the car dealership. No, I am not interested in purchasing blinker fluid… Edit: With a continuous improvement mindset, I do appreciate someone at Terra Firma reaching out to me directly to understand the details of my experience so they could work to resolve internally.

Terra Firma was the most professional contractor I have ever dealt with. They kept me informed through text and email of where we were at in the process. They showed up on time, they performed the work flawlessly. They gave me a quote the same day, actually immediately after they looked over my job which I have never heard of. I was very impressed with TerraFirma and highly recommend them.

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach out and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year. We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry. I can’t say enough good about your company. We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season. We will definitely have Jason back next year to do our service again that guy is an asset to your company! Thank you Satisfied Customer

If you hire this company to put sump pumps in your basement, make sure you know exactly where they are going to put them and where the pipes that will pump the water outside will be coming out of your house. Even though one guy gives you a diagram ahead of time, that doesn’t mean the guy actually doing the work follows it. One sump pump was put in our basement just as we expected. The second one was not. We provided new electrical outlets dedicated for use to the sump pumps. The second pump now has cords hanging in mid air barely reaching the new plugs because that pump was not put where they told us it would be. Also, the pipes that take the water away from the house, we expected those to go through the foundation, not through the expensive cedar siding and be exposed on the front of our house! I was horrified to see those holes and said so. My husband redirected them to drill through the foundation so the pipes could not be seen once the work was done. They did that, but now we are left with holes to repair. They did not offer to repair them. The young men who did the work were kind and respectful and did what they thought were expected of them, but if you hire this company, make sure you know exactly where they are going to put everything and not assume anything even if you have a diagram!