Reviews

We had a foundation issue with our home and contacted TerraFirma Foundation for help in resolving this problem. The work was outstanding, the service great and prompt. Sammy, Geovani, Diego and the rest of the team that we interacted with were all professionals and we are very happy with the work done by all the members of the teams that worked on our project. Thank you.

Excellent work - perfectly even walk now!

Reached out to these guys to resolve issues with ground water in the crawl space and vapor barrier replacement. Nothing but professionalism and not pushing to sell to unnecessary additional options during quote process. Had two teams come out to work on my house. Don't remember the first group, but Jorge and his team did an outstanding job. Only gripe I have involve the planning team underestimating the duration of the project when working with clay soil. Told by the system design specialist the project was a two day, but later to be told it was one. Eventually it turned into a two day project as initially discussed with the specialist.

TerraFirma people James, Bryan and Jorge that came out to the job were very respectful of my property and hard working to finish the job in one day. My wife and I noticed that they liked working together and enjoyed working for there company and took pride in the job they were doing. They stayed until they were satisfied and we were satisfied with the with the finale completion of the project. they left the job site in good shape.

TerraFirma is a first rate company to do business with. The Personnel are knowledgeable, punctual and hard working with a first rate customer service.

Marcus and the Terra Firma team were extremely professional and helped us find a cost-effective solution to our sump pump replacement. I would recommend Terra Firma to anyone who needs help with home waterproofing needs.

The customer service really can't be beat. And the product (raising/leveling of front walkway) went very well

I got Fernando, Chris and Jorge to do the install of the encapsulation of my crawl space and they were very professional and fast for the job size.

Great job! I’m pretty sure they sent their A-team and got my crawl space encapsulated in 3 days. The dehumidifier doesn’t have to work too hard anymore. Humidity is holding steady below 50%. I can probably take some credit for their efficiency though, because I didn’t bother them too much 😂.

TerraFirma was excellent in all ways. They took care of details and informed us of long range and immediate plans and progress. They were professional and very responsive. We now are assured the foundation work is complete.

The crew showed up on time as stated in their bid. Did the work correctly and timely and then cleaned up before explaining what they did and installed. Much better experience than with the first contractor. More expensive, but you get what you pay for.

6/25/2024 Seeing I did a review 2 months ago.. I am unable to make a new one- here is the update for the work we did! 6/21-6/24/2024 Work started and completed by TerraFirma! We do not even know what to say, THANK YOU WILL NEVER BE ENOUGH, You all went Way above and beyond expectations. I added pictures. To the Friday crew, to install a piering system, Jake, Aden, Steven (sorry if I spelled it wrong) what can we say, from start to finish this team was a well oiled machine, worked really really well together, put up with my husband Mark and I and all our questions and chit chat. The time that was taken to ensure EVERYTHING was going right, was explained and to ensure the safety of our home was just awesome. We had a lot of fun with these guys in conversation and jokes. When all the work was done, you could not even tell anyone was at the house working all day. These 3 great guys were some of the most fun and charismatic group we have had at the house in years. 🙂 Last but not least.... Jake you are a wonderful teacher to the crew, you have great leadership and a pretty awesome work ethic. Monday with Robert for the leveling of the driveway, walkway and stairs to front door. Working for TerraFirma for 2.5 years, Robert showed much skill and patience, as he worked alone and took his time to ensure that the proper amounts of polyfill was being pushed into all the tiny little holes he drilled all over the place. A tedious process and Robert defiantly has the patience for this part. I asked lots of questions and was pleased with all the knowledge. Again, a crew member that went above and beyond to ensure that what we expected was completed. Robert's ability to close the gaps, level a drive way that had repairs 2 times prior and failed and seeing the garage door with no gapping really blew our minds! We truly could not be happier with the outcome. Towards the end of the day, Jon, a field Supervisor came by to help with the concrete work to fill in the pier holes in the garage. Jon was just the nicest and in the short amount of time he was at our home helping, he was knowledgeable and we had great conversation while he helped with the perfect concreate work! Looks good Jon, Thank you! My family and I would like to say, the longest part was waiting for permits once the work started, it went quick, it was done RIGHT, we are truly 100% satisfied with the outcome. Hands down will recommend TerraFirma to anyone that we know needs this kind of work done on their home. THANK YOU, THANK YOU, THANK YOU! ****************************************************************** original post: My family and I are just getting started and can not wait to see what the end results are. For now I am rating what I KNOW with 5 stars and wish I could give more. If the work, the work ethic, the understanding and the compassion towards customers follows through this entire project the way it has just begun, I will tell you, I will brag on this company all day long!! I came across TerraFirma at the Tacoma Trade show March 2024. I spoke with both Samuel and Tulane regarding the issues at our home in South Hill Puyallup. I filled out a form, was contacted later the following week to schedule a FREE Estimate and had Samuel come to our home. Thinking we would just show him a couple things and Sam would be in and out in 30 mins, my husband and I were almost confused and very IMPRESSED with the 2.5 hour inspection, overview, breakdown of cost and mapping per say of the work area for our home. We found out and were educated on the scale of " oh S**t that is going on and that there was more to our project than a sinking driveway. Sam was beyond respectable and patient 😉 especially when listening to my concerns and questions on the what is next... and the cost of the what's next. We have now put down our deposit for work to be completed, due to permits that are needed, work can be up to 4 months out now, so Pierce county, please hurry... 😉 From our family to TerraFirma.... we look forward to working with you all soon.