Crawl Space & Foundation Issues in Kennewick, WA

We had the pleasure of working with Samuel Bryant, System Design Specialist at TERRAFIRMA, who provided us with a complimentary foundation and crawlspace inspection along with detailed repair estimates. Samuel was highly professional, knowledgeable, and responsive throughout the entire process. He delivered a comprehensive inspection report and repair design that clearly outlined the property’s condition and potential issues. His thorough assessment gave us valuable insight during our home-buying decision and helped us better understand the risks and costs involved. We greatly appreciated the time, expertise, and attention to detail that Samuel and TERRAFIRMA provided. Their excellent service and professionalism left a strong impression on us, and we will not hesitate to reach out to them again for future foundation or crawlspace needs. Highly recommended!

Inspector Elijah was on time when he said he was going to be there was very prompt and personable. I feel like did a very thorough inspection of my crawlspace.

Seth has made this process so streamlined and time efficient. I was concerned about my foundation issue, however he was able to assess the issue and present a viable solution with ease. He explained what had occurred and how to fix/ prevent such issues in the future in a way that left me informed and empowered to make informed decisions about going forward. He and his team has been prompt with communications and even sent photo updates of the work being complete, as I was out of town at the time. I really appreciated Seth going out of his way to make this the best experience possible, taking pride in his work and putting in the extra effort.

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

We worked with TerraFirma on a complex project involving installation of their EverBrace wall stabilization system. The project took a lot of planning and communication leading up to installation, plus a 3-week on-site job. Everyone I interacted with at TerraFirma was warm, communicative, respectful, helpful, and creative in solving any issues that arose. I could not have asked for a better customer service experience. Our project was expensive, and a stressful endeavor for a homeowner, but I felt I was in good hands from start to finish with TerraFirma. Not to mention that the EverBrace solution saved us tens of thousands of dollars. I highly recommend this company.

We had some basement flooding in our house and after learning the cause, we started the work of getting quotes and inspections from Foundation specialists. When we called TerraFirma, Bailey was able to make time for our inspection within the week. From the jump, Bailey was very communicative, and set expectations upfront. He asked what was going on, looked at some suspected intrusion points and then let me know he'd carry on with the inspection and would let me know when he was ready for me. No awkward standing around or wondering how long it would take. Bailey was very thorough with his inspection and had an impressive presentation once he'd made a diagnosis. He told me his ideas and then asked me mine and we both felt good about the plan walking away from it. Ultimately our timeline didn't work out and we personally had to go a different direction, but if it did I'm confident we'd be in good hands with Bailey and TerraFirma!

Noah with TerraFirma is very knowledgeable and walked us through all options. Answered our questions and I greatly appreciate all the visuals for options presented. I would recommend Noah to work with!

Elijah did a fantastic job breaking down everything going on in my crawlspace and providing the estimates to get the repairs.

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

Update: they sent someone back out to inspect the tree and work. Wouldn’t pay for someone to make the tree look nicer and mentioned they could give us a gift card or something for the trouble but never followed up with that. Ended up hiring an arborist on our own. Estimator Derek was very friendly and helpful. Had a much better experience with him than I did with Groundworks. Quote was better too and took about a week to get on the calendar. Was able to get on the schedule fairly quick and they even called with a same day cancellation the Friday before we were scheduled. Work that was done was okay, they were able to lift what we wanted on the main driveway and did their best in front of the steps. Unfortunately they used a jack, which I wasn't expecting, and ended up cracking the slab in front of the steps. It's in the contract that they're not responsible for this so nothing was done to mitigate it. Also a slab next to the large one lifted developed a large crack after they applied the stabilizing foam to the lifted slab. Other issue is that they said it wouldn't be an issue to have the truck down our driveway as they have more than enough hose to work with. Unfortunately they backed the truck right into our magnolia tree and when they were pulling away it ripped a large chunk of branches out.

We got an estimate on a leveling project from Noah last week. He was very competent, thorough, and knowledgeable. We enjoyed meeting and working with this personable young man.

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach out and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

Bailey was timely and thorough in his assessment, estimate, and reporting on my inquiry about a foundation crack. Although I decided not to have any work done at this time I was pleased with their service.

I have worked with Terrafirma on a number of projects and they have always been very responsive. The last two times I’ve had the pleasure of working with Noah - he has taken the service to a whole new level! So grateful for the way he presents all options to my clients and customize the solutions that best fit the property’s needs and the client’s budget. In this industry, having someone you can truly trust, is a breath of fresh air. The only draw back and why we didn’t use him this last time is due to TerraFirma’s schedule. We needed the work done within two weeks and TF was booked out until July. Regardless, Noah will continue to be my first call. Thanks Noah!

Noah was extremely thorough and explained his findings clearly with optional choices of services that we needed with the pricing. He was friendly, courteous and easy to talk to. We would highly recommend Terra Firma. Noah is a very valuable representative of the company.

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

Very thorough and informative.

Just a real pleasure to do business with. The System Design Specialist is very professional. And very thorough. Hailey Newman Is AAA+++ amazing! Everything explained in easy to understand terms. I really could not feel more confident about my issues and my options.