Service Area

Appreciate our service tech Jon S. We had scheduled an annual service check up on our sump pump system. Jon was friendly, communicated well, arrived when he said he would, spent time asking and answering all my questions. Made recommendations for service and pump and took his time to do the job right. Once our old system was replaced he showed us the updates and let us watch him stress test the new system. While we have had multiple contacts/engagements with TerraFirma since we bought our house in 2018, we have been most impressed with Jon and his overall level of service and knowledge and look forward to another year of a water free basement....even in the worst storm conditions! Thank you!

Best home-improvement contractor I've dealt with in some time. The project manager communicated clearly and professionally. The job crew arrived when they said they would. Before they started, we discussed options for how the work was to be performed, and they did what we agreed upon. The work was performed expertly and neatly. And when they left, the job site was cleaner than they found out. Highly recommend this company.

The work crew lead by Jorge was extremely courteous, knowledgeable and thorough. They prepared the space very well and cleaned up after themselves very well. They were the true representation of great team work for a job well done. I would welcome them for repairs anytime. They also had a great “no problem” attitude. Thank you for sending this team to work on my repair project? Ian extremely happy!

We chose TerraFirma to fix problems in our crawl space. We have a perimeter foundation with a post-and-pier system beneath the house. TerraFirma installed steel jacks where wooden posts had split. They also removed waterlogged tarps, soil, and insulation under our floor, then installed a waterproofing system that included a perimeter drain, two sump pumps, a dehumidifier, and a 120-mil encapsulation liner system. They also took care of all the coordination that was needed with an electrical contractor who had to come in and add circuits for the pumps (and do a few other things). The work took 6 long days of work by three TerraFirma crew members, each of whom were very diligent, communicated well, and did a good job cleaning up at the end of each day. (The team was Antonio who was the foreman, plus Jonathan and Riko.) I had lots of questions during the work that each of them answered well and to my satisfaction; they clearly were all very knowledgeable (not just the foreman). Also, the project manager (Jonah) did a great job addressing the many questions I had during the weeks before the crew showed up. This wasn't cheap work, but I felt we got good value and good service and now don't have to work around (and worry about) moisture and mold problems in the crawl space. We also had another crew from TerraFirma do some concrete leveling work, and I was really impressed at how well they addressed one particularly challenging slab that needed a major lift. I am a scientific consultant and in the client-service business, so I am pretty particular in my expectations of a contractor. TerraFirma met those expectations really well; I highly recommend this firm.

Everyone at TerraFirma has been great. From the initial bid to finishing the job, they are a top notch company with top notch people.

Everything was done well and efficiently, The team communicated well with me, and cleaned up after themselves. It was expensive, but I feel confident that the job was done well.

We had TerraFirma stabilize the front of our house and we would recommend them highly. Fast workers and very helpful and friendly. Great company!!

Terra Firma came out in cold conditions to level bldg slab and exterior sidewalk. Skyler the tech was great at communicating arrival times while driving in icy conditions. He was also great at communicating the process and was always friendly in answering my questions. They have professional tools and equipment to manage the work. Very satisfied and many thanks.

The best. Hands down. TerraFirma came out and inspected our leak in the basement and I couldn't be more impressed with the service. We are new homeowners and didn't know anything about how their system actually worked. Travis and his partner (sorry I didn't get your name!) took the time to explain how our system works and answered all of the questions we asked. 10/10 would recommend TerraFirma to anyone. *The leak was unrelated to the system TerraFirma put in, but they stuck around to answer questions anyways*

Crawl Space Repair Yuk! The revenge of the rodents went down in our crawl space! The Terra Firma team cleaned them out. Brian, the sales rep spent time inspecting the space and recommending the work we needed done. The time he spent surveying the interior and exterior built our confidence in Terra Firma. While he explained the benefits of both options, we appreciated that he did not try to pressure us to purchase the solution that was out of our budget. However, there was a several day delay between signing our contract and any communication from the office team which made me wonder if I'd made the right decision. However, Luis and team restored my confidence. Luis communicated well and the team worked quickly to rip everything out, clean the crawl space and lay out the new surface covering. The new surface is much improved over the initial one. When one of the hard to access vents wasn't sealed quite tight enough, Tori in the office quickly scheduled the team to return and fix it to prevent rodents from reentering. We are happy with the results. Thank you!

I can't say enough about the professionaism of Louis,Sebastian, and Jairo.They were very courteous,explained the process step by step &when they were finished supporting my floors the cracks in my walls had all but disappeared! l very highly recommend Terra Firma!I couldn't be happier!!! So glad I called them!

We have Major water under our home due to a natural Spring, so when I don’t hear our pump running I always call. I got a same day service call with Morgaine and She was Amazing!!! She has great ninja skills maneuvering around the water and I was super impressed that she not only fixed the pump that was stuck open (which may have destroyed another pump left unattended) but she did not need the towel I offered her like all the guys need when they are under there!!! Way to go!!! I am super impressed that she was no phased by crawling around there and came up with a smile. Super Professional!!! While our pump system was not cheap it has been worth the money and Terra Firma stands by their products. Thanks for a great Service call Morgaine, wish I could give you a raise!