We are extremely satisfied with our TerraFirma experience! We had a street tree that had wrecked our sidewalk. Lauren was prompt, very thorough and professional with her initial assessment and estimate. Jonathan, our project manager, was very responsive, helpful, and communicative and set everything up with us, his team, and our arborist seamlessly. When the project day arrived, Kevin the site foreman was amazing - he called to give us an ETA, arrived on time, was very thorough and transparent, communicative and respectful of our space. His team got straight to work and worked efficiently as a team. The crew, Jake, Brent, and Alex were all extremely knowledgeable, skillful, polite, and cooperated well to get the work done quickly. They were all very informed about the project’s plans and worked well alongside the arborist when he arrived to grind out the tree roots so they could set their forms. We had a substantial setback due to the arborist accidentally knicking a water hose, but the TerraFirma crew acted fast and took charge. They quickly problem-solved with the arborist and handled it, and checked back in to make sure things had been resolved to our liking before moving ahead. At the end of the first day, they even hauled a small pile of rubble we had in our driveway from an unrelated project. Amazing! On the second day, Kevin’s crew arrived promptly once again and in good spirits. They quickly poured the sidewalk and it now looks exceptionally smooth, clean, and exactly what we were hoping for. Kevin, Jake, Brent, and Alex were awesome, highly skilled, personable, and we are more than pleased with their high quality professional work! Highly recommend!!!!!
Update: The city said the grade of our finished sidewalk was off by 0.5% and ultimately needed to be torn out and repoured. We were pretty mad about it (mad at the city's ridiculous specs, not mad at TF) but TF was great and swiftly scheduled the repour. A TF team from Roseberg came out and demo'd and readied the site, then Ken and Mike (amazing guys!) came out to do the repour. They also filled in the sides of the new sidewalk with topsoil so it looked really nice. Ken and Mike did a great job and now we have a beautiful, city-approved sidewalk! Thanks guys!