Service Area

We had concerns about the foundation and flooring of the home due to water and moisture in the crawl space. Walt, out of the Roseburg office was very responsive and timely with accurate information for our situation. Ultimately, we decided on crawl space encapsulation. The bid was easy to read and laid out a comprehensive work plan for our home. They were also able to meet our scheduling needs for the timeline of our project.

We had Tyler from TerraFirma come out to bid fixing a standing water issue in our crawlspace. He was thorough (crawled the entire crawlspace), knowledgeable and responsive to questions. As a real estate agent having access to good contractors is vital, and his professionalism has placed TerraFirma solidly on our short list.

Inspector Elijah was on time when he said he was going to be there was very prompt and personable. I feel like did a very thorough inspection of my crawlspace.

Fantastic job leveling out settled patio concrete slabs. Very efficient work done in about 4 hours. One area had a 2” trip hazard between slabs, now nothing! 5 year guarantee but should last 80 years

I was pleased with the work of the technician, Schylar. He arrived on time, explained the process, answered my questions, completed the work and conducted a final review with me. He was able to level out a slab floor on an outbuilding with excellent results. Schylar also did a thorough job cleaning up at the end. He also saved me a considerable sum of money by not performing work that was unnecessary. Thank you!

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

They did a very professional job.when there was a small problem a month later they returned and set it right at no additional charge. Punctual, Professional and Prompt.

Appeared on time and finished early. Everything done to satisfaction

Bailey Mercer came out on time, which is the number one indicator of professionalism in my experience. He kept the conversation short and to the point. He did not try to upsell me on things didn’t need, and to that point, neither did the sales staff over the phone. Bailey did the measurements, with precision and finished at a reasonable time. I have confidence that when we decide to secure our foundation we will be using Bailey Mercer as our go-to expert when we call TerraFirma.

Skylar did an outstanding job. Very knowledgeable. Very pleased with the results. Joe Henslee

Terra Firma was such a professional business to work with. Their technician did a comprehensive diagnosis of our foundation and the team that came to fix our foundation did an incredible job! So thankful to know our foundation was fixed and passed all inspections.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

Start to finish, great company to work with. Pat was thorough and polite when doing our estimate. Michelle was so nice in handling the scheduling. And, Brooks and Louis were incredibly hard workers who completed the work efficiently and just as expected. Excellent communication through the entire process.

No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.

Arrived on time finished in one cleaned up everything

I don’t usually do reviews but in this case people should know this is a first class company. Great communications and no selling you on something you don’t need. John was very professional, he spent time with us expanding what issues he did find, measured the level of the floors, inspected under the house and checked wall and foundation cracks. He also placed a blanket down to collect any dirt from entering and exiting the crawl space inside the house. I highly recommend John from the Eugene office and TerraFirma.

My mother-in-law’s house was built in 1962 and has had basement water issues for more than 40 years. We’ve spent so much money trying to fix it over the years, but TerraFirma Foundation Systems completely transformed the situation—it feels like magic. Thank you to the team: Casey from sales and the crew members Antonio, Jessi, and Casey. The three musketeers worked efficiently and truly operated as a team. Thank you for bringing such an incredible change to my mother-in-law’s home! One suggestion for management: please focus on bringing happiness to your customers rather than worrying too much about potential lawsuits.

We had a really great experience with TerraFirma Foundation Systems from start to finish. Danny was our first point of contact and handled our bid, and he set the tone right away - knowledgeable, straightforward, and easy to talk to. From there, everything stayed consistent. Jorge Valencia led the crew with professionalism and clear communication along with Juan B. and Alencio who all did excellent work on site. You could tell this was a team that knew what they were doing and took pride in it. It was incredibly muddy under our house, and not an easy job by any stretch, but the crew didn’t complain once. They just got in there and got it done. What really impressed me was that when they finished, there wasn’t a single speck of mud left behind. That level of care and respect for someone’s home says a lot. The work itself was done efficiently and with attention to detail, and they kept us informed throughout the process. No surprises, no confusion, just solid, reliable work. What stood out the most, though, was something more personal. I have a young son with Down syndrome who is very curious. I was honestly worried he might be in the way, but the crew handled it in such a thoughtful, human way. They took the time to acknowledge him, talk with him, and make him feel included. It was incredibly heartwarming. He felt seen and heard, and that meant a lot to us. It’s rare to find a company that delivers both high-quality work and genuine kindness, but this team did both. I would absolutely recommend TerraFirma.

Seth came out to evaluate my foundation and gave me one of the most thorough and honest assessments I've experienced from a contractor. Professional, communicative, and zero pressure — he clearly takes pride in his work. I didn't move forward with the project through Terra Firma, but that has nothing to do with Seth or the quality of his visit. Highly recommend requesting him specifically. 5 stars.

Estimator, installer, and office communications staff were all great. Each person kept me well informed and up to date on progress. I have recommended Terra Firma to neighbors who may need help.

Antonio, Jesse and Kamron did a very thorough job on leveling my manufactured home. They were very professional in the process and now my doors and windows operate like they should. Gentlemen, I want to congratulate you on a job well done. Thank you, Cameron Gibson

They showed up when they said they would, knocked out the project in a day as planned, and walked me through all of the end results in detail and answered all my questions. Great company! Thank you

Good customer service, good quality work and timely.

The crew that stabilized the back corner of my house was experienced, professional, efficient and communicative. Luke, Tyson and Kyle kept me informed on their progress, discussed recommended changes to the original work order, reviewed the results of their work and left the site clean.

Bailey came out to do an inspection of our foundation to let us know what shape it was in and what kind of work might need to be done. He was thorough and honest about the condition of our foundation so we could make informed decisions about next steps with our property.

Great experience from start to finish. Communication was clear, service was prompt, and the work was done right the first time. Everything was explained in a way that made sense, and the space was left clean and tidy afterward. You can tell they take pride in their work and care about their customers. I would absolutely recommend them and would use them again without hesitation.

Excellent work - perfectly even walk now!

The crew did a great job fixing our sinking foundation! Two days and they came in and dug everything up then set the anchors and then backfilled! Great Job!

The estimator, Tyler, and the applicator, Skyler, were very knowledgeable, efficient and friendly. Both explained what they were doing and how the process would help our deterioration under our garage floor. The process leveled out our garage floor. I believe it will also help stop the cracks that have increased in size over the years. I believe this process works!

Very professional hardworking crew that put my sub pump in. Told me what they were going to do, kept the work area clean and had the job completed in a timely manner. Would highly recommend them.

Exceeded expectations in quality and time frame

Our experience with TerraFirma was excellent... contacts via phone, TXT and email kept us appraised of each step. Partick Dunn was quick to visit our site and bid the job in several sections for us to consider. Hillary Mills worked to conveniently schedule us to benefit their schedule and ours. Lastly, Schylar Powers spent a day and a half conscientiously explaining each step in the process... and doing a fine job. We're very pleased.

Excellent team! Great attention to detail. Courteous, eager to please!

I am handicapped and use a wheelchair. Part of my sidewalk had sunk 3 1/2 inches. Schylur came in and had it completely level and sealed in just an hour or so. Couldn’t be happier.

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Travis and the crew did an excellent job with our crawlspace project. They were always on time even though they were coming from Roseburg to Bend, and great with giving updates as they went. We love our new crawlspace now and grateful for cleaner air, better temperature regulation in the home as well as the added benefit of extra storage. Thanks TerraFirma!

Terra Firma was the most professional contractor I have ever dealt with. They kept me informed through text and email of where we were at in the process. They showed up on time, they performed the work flawlessly. They gave me a quote the same day, actually immediately after they looked over my job which I have never heard of. I was very impressed with TerraFirma and highly recommend them.

Bailey did a fantastic job inspecting my crawl space and designing a solution that fit my needs. I really appreciated his thorough evaluation, detailed explanations, and professionalism. I will keep TerraFirma in mind for future projects.

Update: they sent someone back out to inspect the tree and work. Wouldn’t pay for someone to make the tree look nicer and mentioned they could give us a gift card or something for the trouble but never followed up with that. Ended up hiring an arborist on our own. Estimator Derek was very friendly and helpful. Had a much better experience with him than I did with Groundworks. Quote was better too and took about a week to get on the calendar. Was able to get on the schedule fairly quick and they even called with a same day cancellation the Friday before we were scheduled. Work that was done was okay, they were able to lift what we wanted on the main driveway and did their best in front of the steps. Unfortunately they used a jack, which I wasn't expecting, and ended up cracking the slab in front of the steps. It's in the contract that they're not responsible for this so nothing was done to mitigate it. Also a slab next to the large one lifted developed a large crack after they applied the stabilizing foam to the lifted slab. Other issue is that they said it wouldn't be an issue to have the truck down our driveway as they have more than enough hose to work with. Unfortunately they backed the truck right into our magnolia tree and when they were pulling away it ripped a large chunk of branches out.

Terra firma Oregon City Completed my basement waterproofing project. I want to give a shout out to Antonio , Kameron, Jesse For doing a very fast and efficient job Completing my waterproofing system.