We're very happy with the TerraFirma experience. They were easy to contact, on schedule, on budget, friendly, professional and approachable.
They are the best team we've encountered out of all the contractors we've worked with to repair and improve our home. From the initial consult with Ryan, to the steady project management of Sammie, to Tim's installation crew, they were a seamless team.
I have serious health problems and it's easy for me to become overwhelmed with tasks or fail to remember important dates and activities, but Sammie was so gracious and helpful that I didn't feel anxious for a moment.
When the team came to overhaul the crawl space and install the sump pump, I was prepared for pet drama, but the team were like ghosts. Even my stupidly anxious rescue dog was calm because it was so quiet.
Tim was super helpful with all of my questions during the installation, and when the project started to fall behind he added another man to his team the next day, rather than risk going over the 2 days of work Ryan had estimated.
Tim, Chris, Jonathan and Jairo were like extremely polite ninjas that just quietly disappeared beneath my house. When we did interact they were easy to talk to and were able to answer all of my questions.
I will absolutely recommend TerraFirma to my family and friends. They do great work and made the whole process much easier than I could have hoped for.