Service Area

So we had Jorge, Juan, and Brad do an encapsulation of our basement crawl space and they did an amazing job. The area they had to literally crawl around in to complete the work was incredibly tight yet they completed their work without complaint and with style. It looks great! The work these guys had to do was tough, give these men a raise! They earned it!

TerraFirma was there when they said they would be there. Their staff are always very professional, knowledgeable and enjoyable to talk to.

The crew that stabilized the back corner of my house was experienced, professional, efficient and communicative. Luke, Tyson and Kyle kept me informed on their progress, discussed recommended changes to the original work order, reviewed the results of their work and left the site clean.

TerraFirma made a major error when fixing the foundation for the overhang of our Enumclaw Plateau Historical Society museum. The posts were not properly spaced, giving the front of the building an uneven appearance. When the error was pointed out to them, they admitted it, and apologized. They paid the repair costs without argument. According to a businessman on our board, this is an unusual occurrence. I want to give them kudos for their management acting with integrity.

Andrew, Zach, and Brent arrived and completed the job on time. They worked with our old house’s existing flooring.

Thanks to Jorge, Juan and Scott for job well done!

Start to finish, great company to work with. Pat was thorough and polite when doing our estimate. Michelle was so nice in handling the scheduling. And, Brooks and Louis were incredibly hard workers who completed the work efficiently and just as expected. Excellent communication through the entire process.

Terra Firma is an excellent company to work with. Everything from the assessment with Matt, the permitting process, and the actual job and clean up with Sam and his team went seamlessly. The foundation is now solid and feels much better. Exceptional service and quality workmanship. Highly recommended.

Jorge and Juan came out to fix the discharge line. Both were very professional and sweet. Two of the best guys I have ever come across! Cherry on top was that my dogs really liked them, the guys did not mind that the dogs were being nosy, matter of fact they took the time to interact with them, not many people do.
If ever anything needs to be fixed I highly recommend asking for them to do the job. Thank you so much for employing such kind and capable, respectful people.

Fantastic job leveling out settled patio concrete slabs. Very efficient work done in about 4 hours. One area had a 2” trip hazard between slabs, now nothing! 5 year guarantee but should last 80 years

Update: they sent someone back out to inspect the tree and work. Wouldn’t pay for someone to make the tree look nicer and mentioned they could give us a gift card or something for the trouble but never followed up with that. Ended up hiring an arborist on our own.

Estimator Derek was very friendly and helpful. Had a much better experience with him than I did with Groundworks. Quote was better too and took about a week to get on the calendar. Was able to get on the schedule fairly quick and they even called with a same day cancellation the Friday before we were scheduled.
Work that was done was okay, they were able to lift what we wanted on the main driveway and did their best in front of the steps. Unfortunately they used a jack, which I wasn't expecting, and ended up cracking the slab in front of the steps. It's in the contract that they're not responsible for this so nothing was done to mitigate it. Also a slab next to the large one lifted developed a large crack after they applied the stabilizing foam to the lifted slab.
Other issue is that they said it wouldn't be an issue to have the truck down our driveway as they have more than enough hose to work with. Unfortunately they backed the truck right into our magnolia tree and when they were pulling away it ripped a large chunk of branches out.

Excellent team! Great attention to detail. Courteous, eager to please!

Very professional hardworking crew that put my sub pump in. Told me what they were going to do, kept the work area clean and had the job completed in a timely manner. Would highly recommend them.

We worked with Seth Cunningham from Terra Firma in Tacoma and he was a consummate professional throughout the entire process.
We recently decided to sell the home and Seth offered to speak with the buyers about the work they did and the transferable warranty. This gave the buyers the confidence to move forward with the purchase. Many thanks Seth!

The crew showed up right as scheduled. The foundation work itself was completed in two days. Inspection and clean up occurred on the morning of the third day. I highly recommend Terra Firma.

We recently had two wall systems installed for two homes in our HOA. While there were some scheduling challenges along the way, Rocky was incredibly supportive and accommodating, ensuring the entire experience was handled with care and professionalism.

He truly went above and beyond to make sure the work was completed with exceptional craftsmanship and attention to detail. I highly recommend TerraFirma, and especially want to recognize Rocky and his partner Harley for the outstanding job they did.

Terra Firma has done a very nice job! The work was professionally completed. They were thorough and communicative. They walked me through all the details as they went and cleaned up well when they were completed. Very nice work!

Arrived on time finished in one cleaned up everything

Everything was done well and efficiently, The team communicated well with me, and cleaned up after themselves. It was expensive, but I feel confident that the job was done well.

Prices in line with other estimates, amazing customer service!

Travis and his crew were absolutely outstanding. They were very friendly, clean and neat during the process. They informed us of a leak that we had no idea about. Saving us costly damage, we truly appreciate it.
I had to go in the crawlspace since they completed the job. Absolutely amazing! Prior to them completing the job, whenever I had to go under, I was 50% sure something was going to jump out and kill me. Now, I feel I can easily camp out there with confidence.
Thanks guys, Amazing!! Money well spent.
Wish you all the best, for all your hard work.

I had Bailey come out to do an estimate for crawlspace encapsulation and some drainage work in the basement. Bailey spent 2 hours at the house and on the phone with me in total (not counting the work he did on his own), doing a very thorough work up of the house and patiently explaining what my options were, and what might be better for my renovation contractor to do. I really appreciated Bailey's willingness to think through different options - some that didn't include work for his company - and teach me about crawlspaces!

We had concerns about the foundation and flooring of the home due to water and moisture in the crawl space. Walt, out of the Roseburg office was very responsive and timely with accurate information for our situation. Ultimately, we decided on crawl space encapsulation. The bid was easy to read and laid out a comprehensive work plan for our home. They were also able to meet our scheduling needs for the timeline of our project.

Great experience from start to finish. Communication was clear, service was prompt, and the work was done right the first time. Everything was explained in a way that made sense, and the space was left clean and tidy afterward. You can tell they take pride in their work and care about their customers. I would absolutely recommend them and would use them again without hesitation.

Bailey came out and did a thorough walk through, listened to my project plans, was very helpful and polite!

Quoted me $80k for proprietary solutions to some problems I do have, and some I don’t actually have. Took a bunch of pictures, showed them to me, but conveniently never sent them to me and thought it was weird I asked for the proposals to be emailed to me.

I decided to get a few other opinions and boy am I glad I did. Lying to me is one thing, but doubling down on the phone when you call me to ask if I’ve had time to consider scheduling the work is another.

I vote with my wallet and I have zero respect for a company that uses scare tactics or attempts to fudge the truth when they think the consumer isn’t educated enough on the subject to put two and two together.

Being a homeowner is hard and expensive enough… but then you have to navigate whether or not someone is trying to help you or empty your wallet for commission. This was arguably a worse experience than being a woman at the car dealership. No, I am not interested in purchasing blinker fluid…

Edit: With a continuous improvement mindset, I do appreciate someone at Terra Firma reaching out to me directly to understand the details of my experience so they could work to resolve internally.

This was our 2nd time using Terrafirma & we were satisfied with the work of Antonio, Jesse & Kamron. Antonio called us when they would arrive & apologized for being little late. They were done with our project…just as they promised. They also took time to walk through the project & answer our questions beforehand. And, they walked us through afterwards. They did a great job. Also, they tidied up after the project t was done. I would definitely recommend them to others because I trust their work.

Last year our house flooded due to rising ground water in a daylight basement that we had assumed was sealed and waterproof. Well it wasn't! We hired Terra Firma to do a waterproofing job that included drain lines below ground, drain track around the inside corners, and a sump pump. Our install team (Andrew, Zach, Joey, and Kayden) were amazing. They arrived on time every morning, worked hard all through the day, and were done ahead of schedule. They answered all of our questions and even helped us plan the best way to resurface our finished basement floor so any future water damage would not create long term damage. We could not be happier with Terra Firma and our amazing install crew. Five stars for sure.

Exceeded expectations in quality and time frame

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

The crew from TerraFirma, Andrew, Zach, Kayden and Zoey just finished our water issue correction in our crawl space. They did a FANTASTIC job! Drain lines along with the needed pumps were all installed neat and clean. Hard working and knowledgeable crew. Excellent job. Would defiantly use TerraFirma again. THANK YOU!!! AAAA++++

Crew was very professional. Arrived right on time. Cleaned up daily on job. Raised outer edge of our sunroom after installing 4 piers and new support posts.

The crew were friendly and professional. The entire job only lasted two days and looks fabulous. The foreman kept us informed every step of the process
We are very pleased with the results.

Estimator, installer, and office communications staff were all great. Each person kept me well informed and up to date on progress. I have recommended Terra Firma to neighbors who may need help.

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year.
We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry.
I can’t say enough good about your company.
We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season.
We will definitely have Jason back next year to do our service again that guy is an asset to your company!
Thank you
Satisfied Customer

I was pleased with the work of the technician, Schylar. He arrived on time, explained the process, answered my questions, completed the work and conducted a final review with me. He was able to level out a slab floor on an outbuilding with excellent results. Schylar also did a thorough job cleaning up at the end. He also saved me a considerable sum of money by not performing work that was unnecessary. Thank you!

Great service from all involved; from the appraiser, the office and crew. Thanks especially to Dennis and Travis.