Service Area

It took awhile to schedule due to them not having enough employees to cover Oregon and Washington. We had this done 10 yrs ago by them to the part that needed it and back then they didn’t tell us that the rest of the house could shift. I wish back then they could’ve put the piers all around the house so all they would have to do is just adjusted it because this time around the expense to do the whole house was something we didn’t expect and opted to do the part that really needed it the most. When we do sell our home, this will be something that we will have to disclose.

Antonio, Jesse and Kamron were fantastic today! They explained everything they were going to do and then made sure I knew next steps. I highly recommend working with Terra Firma.

Brian was great, super friendly and professional. He gave us a very thorough bid after completing an extensive inspection.

My mother-in-law’s house was built in 1962 and has had basement water issues for more than 40 years. We’ve spent so much money trying to fix it over the years, but TerraFirma Foundation Systems completely transformed the situation—it feels like magic. Thank you to the team: Casey from sales and the crew members Antonio, Jessi, and Casey. The three musketeers worked efficiently and truly operated as a team. Thank you for bringing such an incredible change to my mother-in-law’s home! One suggestion for management: please focus on bringing happiness to your customers rather than worrying too much about potential lawsuits.

I was very happy with every step that Terra Firma took and all of the team members involved. I was able to get a very fast response and a quick booking for the work to be performed. I'd like to thank RJ for the thorough walk through and clear explanation of the issues and possible solutions. I'd also like to thank Antonio and his crew for the awesome job they did and the ability to get it all done in one day! I wouldn't hesitate to use them again and would recommend them to anybody needing the services they offer.

We had a really great experience with TerraFirma Foundation Systems from start to finish. Danny was our first point of contact and handled our bid, and he set the tone right away - knowledgeable, straightforward, and easy to talk to. From there, everything stayed consistent. Jorge Valencia led the crew with professionalism and clear communication along with Juan B. and Alencio who all did excellent work on site. You could tell this was a team that knew what they were doing and took pride in it. It was incredibly muddy under our house, and not an easy job by any stretch, but the crew didn’t complain once. They just got in there and got it done. What really impressed me was that when they finished, there wasn’t a single speck of mud left behind. That level of care and respect for someone’s home says a lot. The work itself was done efficiently and with attention to detail, and they kept us informed throughout the process. No surprises, no confusion, just solid, reliable work. What stood out the most, though, was something more personal. I have a young son with Down syndrome who is very curious. I was honestly worried he might be in the way, but the crew handled it in such a thoughtful, human way. They took the time to acknowledge him, talk with him, and make him feel included. It was incredibly heartwarming. He felt seen and heard, and that meant a lot to us. It’s rare to find a company that delivers both high-quality work and genuine kindness, but this team did both. I would absolutely recommend TerraFirma.

Excellent work - perfectly even walk now!

Last year our house flooded due to rising ground water in a daylight basement that we had assumed was sealed and waterproof. Well it wasn't! We hired Terra Firma to do a waterproofing job that included drain lines below ground, drain track around the inside corners, and a sump pump. Our install team (Andrew, Zach, Joey, and Kayden) were amazing. They arrived on time every morning, worked hard all through the day, and were done ahead of schedule. They answered all of our questions and even helped us plan the best way to resurface our finished basement floor so any future water damage would not create long term damage. We could not be happier with Terra Firma and our amazing install crew. Five stars for sure.

Noah was on time, professional, knowledgeable, thorough, efficient, friendly, respectful, well-spoken, and thoroughly knew his products. He assembled a comprehensive, detailed, and extensive quote, estimate, and full project workup, complete with photographs from around, under, and through our home! Confidence in TerraFirma and their cabinet of staff is high. Would give six stars if I could.

Noah was extremely thorough and explained his findings clearly with optional choices of services that we needed with the pricing. He was friendly, courteous and easy to talk to. We would highly recommend Terra Firma. Noah is a very valuable representative of the company.

No clue if the job ws done technically perfect or not. Hopefully, I will never know (no earthquacks). they kept me well informed, were prompt, polite and left no mess.

Skyler's performance on our driveway project was exceptional. He provided a clear explanation of the planned work and accommodated our needs by working around the 5th wheel's relocation. The outcome exceeded our initial expectations. We are very pleased with the results.

I am very pleased with the completed work raising the back door porch entry, they were on time, very polite and professional, had all the tools and equipment to do the job.

TerraFirma was there when they said they would be there. Their staff are always very professional, knowledgeable and enjoyable to talk to.

They scheduled for a week but were done in 3 & half days. Worked around my gigantic existing sump pump cleaned out debris from the plumbers and sealed off my crawls space. Travis & is team were fantastic! Highly recommend the company & Travis's team to everyone.

Arrived on time finished in one cleaned up everything

Very impressed with the person who came and did a thorough inspection. He provided multiple options and estimates. I had a few jacks placed under the house after noticing structural changes in my home. The team that came to do the repairs worked so well together, didn’t make a mess and were very professional. I was happy with everyone I worked with.

I was pleased with the work of the technician, Schylar. He arrived on time, explained the process, answered my questions, completed the work and conducted a final review with me. He was able to level out a slab floor on an outbuilding with excellent results. Schylar also did a thorough job cleaning up at the end. He also saved me a considerable sum of money by not performing work that was unnecessary. Thank you!

Appeared on time and finished early. Everything done to satisfaction

Skylar was wonderful to work with. Was very professional and did a great job with raising our concrete pad.,

Andrew and his crew were wonderful. They worked, without complaint during an intense rainstorm. They were polite, quick, and clean! I highly recommend them and their services! Thank you!

We were very happy with the work performed by the Terra Firma crew assigned to our crawlspace drainage problem. There was a project foreman assigned to the product (Luis,) and George and Christian were the other two workers. They were prompt, extremely hard-working, very clean and careful with the materials they used. We are very happy with the work of the Terra Firma crew and highly recommend them.

Update: they sent someone back out to inspect the tree and work. Wouldn’t pay for someone to make the tree look nicer and mentioned they could give us a gift card or something for the trouble but never followed up with that. Ended up hiring an arborist on our own. Estimator Derek was very friendly and helpful. Had a much better experience with him than I did with Groundworks. Quote was better too and took about a week to get on the calendar. Was able to get on the schedule fairly quick and they even called with a same day cancellation the Friday before we were scheduled. Work that was done was okay, they were able to lift what we wanted on the main driveway and did their best in front of the steps. Unfortunately they used a jack, which I wasn't expecting, and ended up cracking the slab in front of the steps. It's in the contract that they're not responsible for this so nothing was done to mitigate it. Also a slab next to the large one lifted developed a large crack after they applied the stabilizing foam to the lifted slab. Other issue is that they said it wouldn't be an issue to have the truck down our driveway as they have more than enough hose to work with. Unfortunately they backed the truck right into our magnolia tree and when they were pulling away it ripped a large chunk of branches out.

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

Everything was done well and efficiently, The team communicated well with me, and cleaned up after themselves. It was expensive, but I feel confident that the job was done well.

Great work from James and his crew! Thanks to Morgan, David and Hilary for the additional assistance. These folks went above and beyond also fixing a lock on a sliding glass door as well as installing 20 piers and 4 smart jacks for the residence. Very thorough evaluation initially from Morgan which is why I chose TF over their main rivals who just breezed through the place in 30 mins or so. Morgan spent nearly 2 hours after taking measurements and showing me detailed videos about the bedrock and clay deposits under all these houses in W. Eugene. House feels solid now! These work crews they have make rapid progress and stick to their time estimate which frankly seemed doubtful at the end of day 2 of 6. But sure enough they were all tidied up and done by mid day of day 6, just amazing!

They did a very professional job.when there was a small problem a month later they returned and set it right at no additional charge. Punctual, Professional and Prompt.

Good customer service, good quality work and timely.

Bailey came out and did a thorough walk through, listened to my project plans, was very helpful and polite!

We had a great experience with TerraFirma. The crew that waterproofed our basement were Aris, Manuel, and Cristian, and they were super pro and cleaned up everyday after work. This crew was just great, they were friendly and worked hard every day. Give these guys a raise!

We had the pleasure of working with Samuel Bryant, System Design Specialist at TERRAFIRMA, who provided us with a complimentary foundation and crawlspace inspection along with detailed repair estimates. Samuel was highly professional, knowledgeable, and responsive throughout the entire process. He delivered a comprehensive inspection report and repair design that clearly outlined the property’s condition and potential issues. His thorough assessment gave us valuable insight during our home-buying decision and helped us better understand the risks and costs involved. We greatly appreciated the time, expertise, and attention to detail that Samuel and TERRAFIRMA provided. Their excellent service and professionalism left a strong impression on us, and we will not hesitate to reach out to them again for future foundation or crawlspace needs. Highly recommended!

Seth C. was really helpful this morning. It has been raining so much lately and he was able to walk me through all the issues my daylight basement and garage can have and how TerraFirma fixes them. Really appreciate you--/thanks so much Seth

Professional service, courteous install crew, clean install, problem solved so far.

Update: Robert and Jacob showed up and fixed my sagging kitchen floor. Punctual, professional, thorough, fast! Highly recommend TerraFirma to anyone needing foundation services. Overall total experience was top notch!! Thank you TF!! Noah arrived punctually and impressed from the get-go! He was here for an estimate visit and began with the explanation of how the appointment would be performed He was very thorough in explaining every detail and options available to me. Although I have not committed, Noah’s professionalism and knowledge were on point and I am definitely going to consider using Terra Firma for my sagging kitchen floor. Stay tuned…

Andrew, Zach, and Brent arrived and completed the job on time. They worked with our old house’s existing flooring.

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

I don’t usually do reviews but in this case people should know this is a first class company. Great communications and no selling you on something you don’t need. John was very professional, he spent time with us expanding what issues he did find, measured the level of the floors, inspected under the house and checked wall and foundation cracks. He also placed a blanket down to collect any dirt from entering and exiting the crawl space inside the house. I highly recommend John from the Eugene office and TerraFirma.

Inspector Elijah was on time when he said he was going to be there was very prompt and personable. I feel like did a very thorough inspection of my crawlspace.

Seth has made this process so streamlined and time efficient. I was concerned about my foundation issue, however he was able to assess the issue and present a viable solution with ease. He explained what had occurred and how to fix/ prevent such issues in the future in a way that left me informed and empowered to make informed decisions about going forward. He and his team has been prompt with communications and even sent photo updates of the work being complete, as I was out of town at the time. I really appreciated Seth going out of his way to make this the best experience possible, taking pride in his work and putting in the extra effort.

I just want to share that they showed up on time, did the work they promised to do and they applied unforeseen discounts to the final bill that were unexpected. Shaving thousands off my bill at the very end. In a word “Trustworthy”.