Service Area

Bailey came out to do an inspection of our foundation to let us know what shape it was in and what kind of work might need to be done. He was thorough and honest about the condition of our foundation so we could make informed decisions about next steps with our property.

TerraFirma was there when they said they would be there. Their staff are always very professional, knowledgeable and enjoyable to talk to.

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

Jorge and Juan came out to fix the discharge line. Both were very professional and sweet. Two of the best guys I have ever come across! Cherry on top was that my dogs really liked them, the guys did not mind that the dogs were being nosy, matter of fact they took the time to interact with them, not many people do.
If ever anything needs to be fixed I highly recommend asking for them to do the job. Thank you so much for employing such kind and capable, respectful people.

The foreman was very detailed oriented, gave good consideration to the job, and was very easy to work with. The work done was excellent and the crew left the work site in better condition than what they started with.

Absolutely fantastic

We had concerns about the foundation and flooring of the home due to water and moisture in the crawl space. Walt, out of the Roseburg office was very responsive and timely with accurate information for our situation. Ultimately, we decided on crawl space encapsulation. The bid was easy to read and laid out a comprehensive work plan for our home. They were also able to meet our scheduling needs for the timeline of our project.

We hired TerraFirma to fix our foundation. They inspected thoroughly, explained the plan, and completed the repairs professionally. The process was smooth, and we’re thrilled with the results. Highly recommend TerraFirma!

Zack, Andrew and Joey showed up every day by 8:30, worked their butts off & always left a clean work site... totally 5 stars for these guys. There was a 4th workerbee, but I never got his name & he was great too!

Very knowledgeable and professional

If you hire this company to put sump pumps in your basement, make sure you know exactly where they are going to put them and where the pipes that will pump the water outside will be coming out of your house.
Even though one guy gives you a diagram ahead of time, that doesn’t mean the guy actually doing the work follows it.
One sump pump was put in our basement just as we expected. The second one was not. We provided new electrical outlets dedicated for use to the sump pumps. The second pump now has cords hanging in mid air barely reaching the new plugs because that pump was not put where they told us it would be. Also, the pipes that take the water away from the house, we expected those to go through the foundation, not through the expensive cedar siding and be exposed on the front of our house! I was horrified to see those holes and said so. My husband redirected them to drill through the foundation so the pipes could not be seen once the work was done. They did that, but now we are left with holes to repair. They did not offer to repair them.
The young men who did the work were kind and respectful and did what they thought were expected of them, but if you hire this company, make sure you know exactly where they are going to put everything and not assume anything even if you have a diagram!

Very thorough and informative.

The crew from TerraFirma, Andrew, Zach, Kayden and Zoey just finished our water issue correction in our crawl space. They did a FANTASTIC job! Drain lines along with the needed pumps were all installed neat and clean. Hard working and knowledgeable crew. Excellent job. Would defiantly use TerraFirma again. THANK YOU!!! AAAA++++

Jayden inspected my house and gave a thorough report of the findings. I’m very happy with the service, and would call again if needed.

Excellent work on transforming crawl space. The experience with Terra Firma was outstanding from our first meeting with the technical specialist Andrew Fry through the completion of the project. The work crew was courteous and professional and did a fine job. Thank you Terra Firma!

They did a very professional job.when there was a small problem a month later they returned and set it right at no additional charge. Punctual, Professional and Prompt.

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

A fantastic company,staff and did excellent job on my house.

Job was on time, on budget, explained completely at each step and the crew (Jose H, Matt A, Ivan, Steven and Manuel) were meticulously clean through each day and cleaning up at the end of the week. Great experience overall, highly recommend.

Phillipe oversaw the crew- he was tremendous! Thanks all!

Thanks to Jorge, Juan and Scott for job well done!

I just want to share that they showed up on time, did the work they promised to do and they applied unforeseen discounts to the final bill that were unexpected. Shaving thousands off my bill at the very end. In a word “Trustworthy”.

From bid to project completion, this team has been fantastic. Derek took the time during th ebid process to explain what I needed and why I needed it. He treated me like a compentent human and gave me the info necessary to make a good decision. The crew of guys who did the work were fantastic. It's never easy to have people in your home, but Aris, Fernando, and Tyler were hard-working, gracious, and willing to keep me informed about each stage of the process. This was a significant improvement over our former crawlspace techs and we couldn't be happier. Thanks, guys!

Friendly, professional and efficient. Very satisfactory experience. Would definitely recommend to everyone.

We were in the process of selling our house when the buyer's inspector thought our entire front porch concrete area and a supporting post needed to be replaced due to some minor settling of the concrete. I asked TerraFirma if they would send someone to come and inspect the area and get their opinion. Within a few days of my request, Walt Bateman, a System Design Specialist, came and did an inspection. After spending a lot of time measuring and inspecting the front porch area, Walt spend considerable time explaining to me that the buyer's inspector's recommendation was not warranted and he offered a reasonable and easier solution. I was very impressed with Walt's knowledge and his very simple and reasonable explanation of what he found. Walt was very easy to talk to and extremely personable. My experience with Walt and TerraFirma was extremely positive and I would highly recommend them for the services that they offer.

Just a real pleasure to do business with. The System Design Specialist is very professional. And very thorough. Hailey Newman Is AAA+++ amazing! Everything explained in easy to understand terms. I really could not feel more confident about my issues and my options.

Skylar did an outstanding job. Very knowledgeable. Very pleased with the results. Joe Henslee

Arrived on time finished in one cleaned up everything

We were able to get an appointment two days after calling and they were even able to come earlier after checking in to make sure we were available. Even though we were given some hard news about the repairs needed Jason did so in such a friendly and courteous manner. He was very patient with me and explained all of the proposal in detail. I really appreciate all of the time Jason took to help me today. It really made me feel like our house wasn’t just a job.

Appeared on time and finished early. Everything done to satisfaction

Just had our annual inspection/maintenance check on our sump system, and the tech Steve-o did a great job. Unlike the tech the previous year, who barely even glanced at the system before charging $180 bucks for the service, Steve-o inspected every part of the system, removing and doing a full inspection/cleaning of each pump. He gave us thorough explanations of what he was doing and any issues he found, and gave us several options for continued maintenance going forward. Huge improvement over the previous year.

Update (12/17/2025): During this morning's crazy wind storm we lost power at 2am, and unfortunately our battery backup sump pump was at the end of its life and the motor died. We scrambled to get our generator running in time to avoid disaster, but in the meantime we were without a battery backup with more storms on the way this week and holiday travel where we were planning to be away.

I left an urgent message at probably 3am for TerraFirma, and got a call back from Lucinda at maybe 7:30. She managed to find a tech to come out this afternoon, who apparently came up from Roseburg to help with today's issues. The tech Jason was able to get a new backup, a new battery, and new controller box. Huge peace of mind for the coming weeks.

No one loves an unexpected bill before the holidays, but I'm grateful to Lucinda for making it happen and Jason for getting the work done quickly for us. TerraFirma continues to do us solid. Thanks!

Sam was able to provide an excellent inspection and honest report of my crawlspace waterproofing needs. Didn’t feel rushed or pressured. Was able to educate me to better understand the issues and risks. Thank you so much Sam

Bailey did a fantastic job inspecting my crawl space and designing a solution that fit my needs. I really appreciated his thorough evaluation, detailed explanations, and professionalism. I will keep TerraFirma in mind for future projects.

Brian was great, super friendly and professional. He gave us a very thorough bid after completing an extensive inspection.

Tyler came out and did a great job of thoroughly going through the house and taking measurements and pictures to document what need attention. He walked me through options and gave his recommendations. While I had other bids, he kept in contact and checked in to see if I needed anything else. He did a great job working with my unique situation, never pressuring me to go in any other direction then what I comfortable with.

Then Victoria was great is getting everything set-up and connecting me to the crew that would be out to work on the project. They were there promptly the day as scheduled, which I appreciated.
They did a great job of walking me through the process and explaining everything that needed to be done while I was working.

They were fast and communicated clearly throughout the process and made sure I was there when they finished up. They cleaned up better then I expected considering they had to dig up a lot of soil and replaced the fence without it even looking like it was moved. I was able to get back the 1/2 an inch or so back from the chimney moving away from the house, so I was very happy about that! I would highly recommend them again and if I need the house foundatio repaired, would definitely call them back.

Time will tell if everything stays where it is, but so far it's been a wonderful experience. They were competitively priced but seemed like they wanted my business more then the others and made me feel valued.

Jaden came out and reassured us that our foundation was good but our garage floor is settling.
We look forward to working with Jaden and Terrafirma in early summer to fix the problem.(Too difficult to move everything off garage floor this time of year)
Thanks again Jaden for your professionalism.

Overall, they did a great job. Very easy to work with very professional. The guys who came to my house were great. They were very friendly and very kind. The foreman was exceptional. The individuals I talked to on the phone were very professional, very nice. They worked with me and got things done when I could get them done.
I would recommend them to anybody.

Jaden was prompt, professional and courteous. I would recommend him to anyone who requires his services.

TerraFirma made a major error when fixing the foundation for the overhang of our Enumclaw Plateau Historical Society museum. The posts were not properly spaced, giving the front of the building an uneven appearance. When the error was pointed out to them, they admitted it, and apologized. They paid the repair costs without argument. According to a businessman on our board, this is an unusual occurrence. I want to give them kudos for their management acting with integrity.

I had a sump pump installed and these guys were fantastic from start of project to finish. Mychelle answered all my questions, Andrew and team were punctual, professional and got the job done fast, plus no mess. Thanks guys.