Service Area

This company was very professional, clean, and careful doing our earthquake retrofit in our crawlspace. They even worked out a schedule with another company that took down and then replaced the air ducts that were in the way, minimizing the time we were without heat. I suppose the real test will be after an earthquake... but from what we can tell, I would recommend them for your project.

Terra Firma installed sump pump in crawl space that works great but I think pump is only treating a symptom and not root cause of my water issues. I would recommend asking more questions about your water issue and the options to diagnose cause.

Schylar Powers showed up to fix our garage floor and was very professional the whole while he was working. He explained to us what he was going to do and showed us step by step as he went along. It is beautiful and we really appreciate the service. Thank you.

We would like to express our satisfaction with Terra Firma and their crew: Sammy, Jose H, JaQuawn, Riko, Jonathan, and Jorge D. Everything looks great, buttoned up, with all extra materials carried out. Space is completely clean with work done as agreed.

Whole experience was amazing from estimate to completion. Great communication, quality work, team work excellence.

Seth came out and did a very thorough evaluation. Recommended how to proceed going forward and was extremely professional. Really looking forward to working with them.

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

Just had our annual inspection/maintenance check on our sump system, and the tech Steve-o did a great job. Unlike the tech the previous year, who barely even glanced at the system before charging $180 bucks for the service, Steve-o inspected every part of the system, removing and doing a full inspection/cleaning of each pump. He gave us thorough explanations of what he was doing and any issues he found, and gave us several options for continued maintenance going forward. Huge improvement over the previous year. Update (12/17/2025): During this morning's crazy wind storm we lost power at 2am, and unfortunately our battery backup sump pump was at the end of its life and the motor died. We scrambled to get our generator running in time to avoid disaster, but in the meantime we were without a battery backup with more storms on the way this week and holiday travel where we were planning to be away. I left an urgent message at probably 3am for TerraFirma, and got a call back from Lucinda at maybe 7:30. She managed to find a tech to come out this afternoon, who apparently came up from Roseburg to help with today's issues. The tech Jason was able to get a new backup, a new battery, and new controller box. Huge peace of mind for the coming weeks. No one loves an unexpected bill before the holidays, but I'm grateful to Lucinda for making it happen and Jason for getting the work done quickly for us. TerraFirma continues to do us solid. Thanks!

When I bought my home the previous owners had hidden a serious foundation issue and left my family to cover the cost of repair. It wasn’t caught in the inspection report. I saved for the cost to repair the foundation and contacted Terra Firma. We chose Terra Firma over competition due to the long warranty and their guarantee of their work. I knew it would be done right and the foundation repairs would be over. They set aside two days for work and finished in one. They were respectful of our property, handling our yard and new fence with care. We expected some of our plants would be harmed (which wouldn’t be their fault due to the heavy machinery required). Not at all, there was no damage to any plant life in our yard. They cleaned up and we could barely tell the crew had been there after they left. They knew just how far to push the foundation jack and raised the foundation about 3/4 of an inch which was more than I expected. Overall we’re really pleased with the service and it is a relief to be done with such a large home repair. The next home owner won’t be burdened with the cost and surprise of repairing the foundation and they will have the warranty which is a selling point for our home. Everyone in the process was helpful, kind and easy to work with.

Completely satisfied. All employees--Sammy Ruiz, project coordinator Luis, and his crew Sebastian and Carlos--were professional, very competent, and a pleasure to work with!

TerraFirma was excellent helping me with some drainage upgrades and foundation assessment. They provided a free inspection, gave several options, and were willing to work with me on the scope of work to fit my budget. They also helped me prioritize what work was the most important. No complaints.

We had the pleasure of working with Samuel Bryant, System Design Specialist at TERRAFIRMA, who provided us with a complimentary foundation and crawlspace inspection along with detailed repair estimates. Samuel was highly professional, knowledgeable, and responsive throughout the entire process. He delivered a comprehensive inspection report and repair design that clearly outlined the property’s condition and potential issues. His thorough assessment gave us valuable insight during our home-buying decision and helped us better understand the risks and costs involved. We greatly appreciated the time, expertise, and attention to detail that Samuel and TERRAFIRMA provided. Their excellent service and professionalism left a strong impression on us, and we will not hesitate to reach out to them again for future foundation or crawlspace needs. Highly recommended!