Service Area

We all know home improvement is stressful. Seth from TerraFirma really helped out. He communicated along the way, called to let me know he would be arriving shortly, and just had the super calming energy to himself. That was helpful cuz dang, I'm intense, I admit it. Will definitely be calling him for any future foundation needs! Thanks Seth!

DJ from Roseburg came to do an Annual Maintenance on humidifier and sump pump. He also inspected the encapsulation TerraFirma installed after flooding 7 years ago. He replaced battery, cleaned up and let me know we were on year 7 of a 10 of our annual inspection we had purchased at installation. Glad we chose that option as that has saved us money. DJ was on time, knowledgeable, professional and had a smile when he arrived and when he completed the job.

In short "WOW". Enough said. Living on the coast and sand moves with the rain at times. bought 8 yrs ago garage floor was sinking to one side. Finally called TerraFirma. What they did was amazing. lifted the floor as much as 4 inches in one section. As work was going on he explained what was happening with each step as I watched curiously. The wife was very reluctant to have them come now says we should have sooner. Even the patio door at the end of the garage works correctly now too. And something else I saw..... Customer Service is still alive and living in TerraFirma, Thank you to the TerraFirma people of Roseburg, Or. Salute to each and every one of them

From the start these folks are professional. On time. Good communicating. Considerate of us, and our house and pets. They explained what they were doing, kept us up to date with the work, any changes. They left the area very neat and the work done looked as good as we expected. Worth every penny! They stand by their work. Definitely will call again if needed.

TerraFirma was excellent helping me with some drainage upgrades and foundation assessment. They provided a free inspection, gave several options, and were willing to work with me on the scope of work to fit my budget. They also helped me prioritize what work was the most important. No complaints.

Walt from the Roseburg office came over to Bend to look at my concrete issues. And even though Terra Firma wasn’t going to be able to help with our issues, he was very giving of his time and experience. Which is way more than I can say for our local contractors….. Thank You again Walt, Llw

Our house is nearly 100 years old, with crumbly concrete and bowing walls in the basement and lots of "do it yourself" work done on it. We love it. But it is a challenge. "Nothing in this house is square and everything is out of round." Terra Firma installed Everbrace steel walls and pillars to stabilize the foundation. Heather, Rocky, John and Anthony were all great workers, from customer relations to brute labor and skillful application. They were on time, polite, informative, and on task. Our house will stand another 100 years thanks to them. Pat S.

Alex and his team were great on time and got the work done in the alloted time

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year. We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry. I can’t say enough good about your company. We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season. We will definitely have Jason back next year to do our service again that guy is an asset to your company! Thank you Satisfied Customer

Shout out to Shane A!! Shane came out to inspect and bid our office crawl space/foundation/sub floor. (A repurposed residential home). Shane was awesome. He gave me straightforward honest info. He came during business hours and clearly did all he could to avoid interrupting our work flow. Shane was kind, pleasant and above all, honest. Shane sent our bid the same day. He just for the problem we call about, but checked the entire space. I called the next day to schedule an appointment for the work Terra Firma's crew came out within few days. The work crew was on time!! They even assisted one of our older employees across our icy parking lot. The whole crew was polite, pleasant, quiet, and fast. The crew was also here during business hours and we barely noticed they were here. I was very impressed with the ENTIRE process and highly recommend giving them a chance to earn your business. I have worked directly with clients and customers for over 30 years, in both small and medium sized businesses. I am extremely customer service oriented personally and professionally. I provide great customer service and in turn expect it. I am not easily impressed. Terra Firma impressed me. I don't write many reviews. The experience must REALLY good, or REALLY bad, for me to take the time to write a review! Terra Firma was REALLY GREAT. Thanks Shane and crew! Ron B We The People Law Office

Sam Bryant came and inspected our home with care and diligence. When he gave us our report he was thorough and ensured we understood all his findings we were super impressed and grateful for the information. Top notch professional work, would highly recommend Sam for inspections and cannot wait to get out project started!