Service Area

From bid to project completion, this team has been fantastic. Derek took the time during th ebid process to explain what I needed and why I needed it. He treated me like a compentent human and gave me the info necessary to make a good decision. The crew of guys who did the work were fantastic. It's never easy to have people in your home, but Aris, Fernando, and Tyler were hard-working, gracious, and willing to keep me informed about each stage of the process. This was a significant improvement over our former crawlspace techs and we couldn't be happier. Thanks, guys!

James and his crew were efficient, kind, and exceeded my expectations. My foundation was needed piers both outside and in the basement, yet they were quick and cleaned up. I even noticed a change in my home’s interior when it was fixed! Cracks closed up. They took care of the whole process, including permits and inspections. And, James communicated, including walking me through, clearly listening to my responses. I recommend TerraFirma, especially James who was the foreman on my job, especially to those who want to be respected, want to understand what is happening, and want good communication throughout the job.

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Arrived on time finished in one cleaned up everything

So we had Jorge, Juan, and Brad do an encapsulation of our basement crawl space and they did an amazing job. The area they had to literally crawl around in to complete the work was incredibly tight yet they completed their work without complaint and with style. It looks great! The work these guys had to do was tough, give these men a raise! They earned it!

Our experience with TerraFirma was excellent... contacts via phone, TXT and email kept us appraised of each step. Partick Dunn was quick to visit our site and bid the job in several sections for us to consider. Hillary Mills worked to conveniently schedule us to benefit their schedule and ours. Lastly, Schylar Powers spent a day and a half conscientiously explaining each step in the process... and doing a fine job. We're very pleased.

Brian was great, super friendly and professional. He gave us a very thorough bid after completing an extensive inspection.

TerraFirma Foundation Systems is excellent at basement waterproofing. Be sure to ask about all the available options so you can choose the one that’s right for you. The company is very capable, but it’s important to do your research before making a decision. The crew—Antonio, Jessi, and Casey—worked extremely well together. Antonio is especially sharp; whenever I suggested an idea, he immediately understood what I meant and offered an even better solution on the spot.

My sump pump service by Quinten was fantastic! He was very thorough, went above and beyond and took all my concerns seriously. Thank you so much!

Exceeded expectations in quality and time frame

Great experience from start to finish. Communication was clear, service was prompt, and the work was done right the first time. Everything was explained in a way that made sense, and the space was left clean and tidy afterward. You can tell they take pride in their work and care about their customers. I would absolutely recommend them and would use them again without hesitation.

Prompt, thorough, asked great questions…with great attitude and smile! TerraFirma has an awesome employee! Noah is a keeper! He deserves a raise! Keep up the great work!

Crew was very professional. Arrived right on time. Cleaned up daily on job. Raised outer edge of our sunroom after installing 4 piers and new support posts.

Contracted for sidewalk and patio leveling and Crack repair. Schylar being the person in charge. Very professional and provided excellent results with final product.

Elijah did a fantastic job breaking down everything going on in my crawlspace and providing the estimates to get the repairs.

Bailey did a fantastic job inspecting my crawl space and designing a solution that fit my needs. I really appreciated his thorough evaluation, detailed explanations, and professionalism. I will keep TerraFirma in mind for future projects.

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year. We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry. I can’t say enough good about your company. We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season. We will definitely have Jason back next year to do our service again that guy is an asset to your company! Thank you Satisfied Customer

This was our 2nd time using Terrafirma & we were satisfied with the work of Antonio, Jesse & Kamron. Antonio called us when they would arrive & apologized for being little late. They were done with our project…just as they promised. They also took time to walk through the project & answer our questions beforehand. And, they walked us through afterwards. They did a great job. Also, they tidied up after the project t was done. I would definitely recommend them to others because I trust their work.

Professional service, courteous install crew, clean install, problem solved so far.

Thanks to Jorge, Juan and Scott for job well done!

Excellent work - perfectly even walk now!

Everything was done well and efficiently, The team communicated well with me, and cleaned up after themselves. It was expensive, but I feel confident that the job was done well.

Noah was extremely thorough and explained his findings clearly with optional choices of services that we needed with the pricing. He was friendly, courteous and easy to talk to. We would highly recommend Terra Firma. Noah is a very valuable representative of the company.

It took awhile to schedule due to them not having enough employees to cover Oregon and Washington. We had this done 10 yrs ago by them to the part that needed it and back then they didn’t tell us that the rest of the house could shift. I wish back then they could’ve put the piers all around the house so all they would have to do is just adjusted it because this time around the expense to do the whole house was something we didn’t expect and opted to do the part that really needed it the most. When we do sell our home, this will be something that we will have to disclose.

Very good experience from day 1. They ended up not needing one of the permits or a window brace like originally planned, of which both items were credited back to me. The installation crew was professional, efficient, and more than tolerant explaining all the little details of what they were doing while I watched the process. I really like that they live streamed their engineers the entire time for QC, and even had a third party review inspection. I chose TerraFirma over 3 other companies for the warranty terms and for them being a long established Oregon local business, and I am very happy with their work and crew. I hope to not have any future structural repairs done but if I do, I will 1000% hire them again. Thanks!

I don’t usually do reviews but in this case people should know this is a first class company. Great communications and no selling you on something you don’t need. John was very professional, he spent time with us expanding what issues he did find, measured the level of the floors, inspected under the house and checked wall and foundation cracks. He also placed a blanket down to collect any dirt from entering and exiting the crawl space inside the house. I highly recommend John from the Eugene office and TerraFirma.

Antonio, Jesse and Kamron were fantastic today! They explained everything they were going to do and then made sure I knew next steps. I highly recommend working with Terra Firma.

Great expedience, very knowledgeable and helpful .

I am very pleased with the completed work raising the back door porch entry, they were on time, very polite and professional, had all the tools and equipment to do the job.

I had an excellent experience with Seth from TerraFirma during the field review of my home. He was punctual, professional, and extremely knowledgeable about every aspect of the house. Seth took the time to explain what he was seeing, answered all of my questions clearly, and made sure I fully understood the condition and next steps. It’s rare to find someone who combines expertise with genuine care and attention to detail, but Seth absolutely delivered. His professionalism and confidence gave me real peace of mind. I highly recommend Seth and TerraFirma to anyone needing a thorough and trustworthy home field review.

Estimator, installer, and office communications staff were all great. Each person kept me well informed and up to date on progress. I have recommended Terra Firma to neighbors who may need help.

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

Great work from James and his crew! Thanks to Morgan, David and Hilary for the additional assistance. These folks went above and beyond also fixing a lock on a sliding glass door as well as installing 20 piers and 4 smart jacks for the residence. Very thorough evaluation initially from Morgan which is why I chose TF over their main rivals who just breezed through the place in 30 mins or so. Morgan spent nearly 2 hours after taking measurements and showing me detailed videos about the bedrock and clay deposits under all these houses in W. Eugene. House feels solid now! These work crews they have make rapid progress and stick to their time estimate which frankly seemed doubtful at the end of day 2 of 6. But sure enough they were all tidied up and done by mid day of day 6, just amazing!

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

Very knowledgeable and professional

Bailey came out to do an inspection of our foundation to let us know what shape it was in and what kind of work might need to be done. He was thorough and honest about the condition of our foundation so we could make informed decisions about next steps with our property.

They scheduled for a week but were done in 3 & half days. Worked around my gigantic existing sump pump cleaned out debris from the plumbers and sealed off my crawls space. Travis & is team were fantastic! Highly recommend the company & Travis's team to everyone.

I have worked with Terrafirma on a number of projects and they have always been very responsive. The last two times I’ve had the pleasure of working with Noah - he has taken the service to a whole new level! So grateful for the way he presents all options to my clients and customize the solutions that best fit the property’s needs and the client’s budget. In this industry, having someone you can truly trust, is a breath of fresh air. The only draw back and why we didn’t use him this last time is due to TerraFirma’s schedule. We needed the work done within two weeks and TF was booked out until July. Regardless, Noah will continue to be my first call. Thanks Noah!

Update: they sent someone back out to inspect the tree and work. Wouldn’t pay for someone to make the tree look nicer and mentioned they could give us a gift card or something for the trouble but never followed up with that. Ended up hiring an arborist on our own. Estimator Derek was very friendly and helpful. Had a much better experience with him than I did with Groundworks. Quote was better too and took about a week to get on the calendar. Was able to get on the schedule fairly quick and they even called with a same day cancellation the Friday before we were scheduled. Work that was done was okay, they were able to lift what we wanted on the main driveway and did their best in front of the steps. Unfortunately they used a jack, which I wasn't expecting, and ended up cracking the slab in front of the steps. It's in the contract that they're not responsible for this so nothing was done to mitigate it. Also a slab next to the large one lifted developed a large crack after they applied the stabilizing foam to the lifted slab. Other issue is that they said it wouldn't be an issue to have the truck down our driveway as they have more than enough hose to work with. Unfortunately they backed the truck right into our magnolia tree and when they were pulling away it ripped a large chunk of branches out.

Thank you Andrew K for doing an excellent job smoothing out our sidewalk. There were extra challenges because of tree roots but Andrew thoughtfully came up with effective solutions and minimal grinding. He was on time, efficient, and very helpful. A job well done!