Service Area

The foreman was very detailed oriented, gave good consideration to the job, and was very easy to work with. The work done was excellent and the crew left the work site in better condition than what they started with.

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach out and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

The estimator, Tyler, and the applicator, Skyler, were very knowledgeable, efficient and friendly. Both explained what they were doing and how the process would help our deterioration under our garage floor. The process leveled out our garage floor. I believe it will also help stop the cracks that have increased in size over the years. I believe this process works!

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

The whole process was seamless - from our initial proposal where Hannah answered all of our questions and did a thorough assessment of what was needed to Antonio, Kameron and Jesse who did a great job on our encapsulation project. They showed up on time, were professional, very informative, cleaned up when completed, and were a pleasure to work with. Would recommend their services!

Seth came out today to check under my house to give an assessment on ways I can improve my foundation for earthquake protection. He was awesome. He was on time and very personable. He explained things (with pictures) very clearly and answered all my questions. I was very impressed. 🙂

Great work from James and his crew! Thanks to Morgan, David and Hilary for the additional assistance. These folks went above and beyond also fixing a lock on a sliding glass door as well as installing 20 piers and 4 smart jacks for the residence. Very thorough evaluation initially from Morgan which is why I chose TF over their main rivals who just breezed through the place in 30 mins or so. Morgan spent nearly 2 hours after taking measurements and showing me detailed videos about the bedrock and clay deposits under all these houses in W. Eugene. House feels solid now! These work crews they have make rapid progress and stick to their time estimate which frankly seemed doubtful at the end of day 2 of 6. But sure enough they were all tidied up and done by mid day of day 6, just amazing!

Giovanni and his crew were very professional. They showed up on time both days and got the job done on schedule. Giovanni carefully reviewed with us the work to be done before starting. At the completion on the job he reviewed what they had done. Giovanni was great to work with. He was very personable and had excellent communication skills.

The Terra Firma team of Luis Juarez, Jose V., and Jorge D. were very dedicated and thorough in the crawl space encapsulation project at our home. They worked long hours to get the project done well and on time- as promised.

Overall, they did a great job. Very easy to work with very professional. The guys who came to my house were great. They were very friendly and very kind. The foreman was exceptional. The individuals I talked to on the phone were very professional, very nice. They worked with me and got things done when I could get them done. I would recommend them to anybody.

Excellent work - perfectly even walk now!

Tyler came out and did a great job of thoroughly going through the house and taking measurements and pictures to document what need attention. He walked me through options and gave his recommendations. While I had other bids, he kept in contact and checked in to see if I needed anything else. He did a great job working with my unique situation, never pressuring me to go in any other direction then what I comfortable with. Then Victoria was great is getting everything set-up and connecting me to the crew that would be out to work on the project. They were there promptly the day as scheduled, which I appreciated. They did a great job of walking me through the process and explaining everything that needed to be done while I was working. They were fast and communicated clearly throughout the process and made sure I was there when they finished up. They cleaned up better then I expected considering they had to dig up a lot of soil and replaced the fence without it even looking like it was moved. I was able to get back the 1/2 an inch or so back from the chimney moving away from the house, so I was very happy about that! I would highly recommend them again and if I need the house foundatio repaired, would definitely call them back. Time will tell if everything stays where it is, but so far it's been a wonderful experience. They were competitively priced but seemed like they wanted my business more then the others and made me feel valued.

We had Jason back this year for another service. He is the best guy super informative can’t wait to have him back next year. We have had our pump system for a little over a year now, the winter before we had up to over 1 ft of water under our house, this last winter nothing it was bone dry. I can’t say enough good about your company. We just had Jason out to do the first service on it and what a guy, he showed me how to check a couple things on the up coming season. We will definitely have Jason back next year to do our service again that guy is an asset to your company! Thank you Satisfied Customer

We hired TerraFirma to fix our foundation. They inspected thoroughly, explained the plan, and completed the repairs professionally. The process was smooth, and we’re thrilled with the results. Highly recommend TerraFirma!

I met with Walt Bateman this week to discuss an issue I have that sounded like TerraFirma was a good place to look for a professional opinion. Walt shared his expertise and extensive knowledge of about 30 years of experience in the Eugene / Springfield area regarding geotechnical and residential construction issues and solutions to foundation and concrete structural issues in our wet environment. We discussed a variety of potential alternatives and he left me a relatively easy and cost effective solution for my project. I was very pleased to meet Walt and happy with his response just one day after contacting TerraFirma. I highly recommend Walt as an honest straight shooting guy and happy to get his opinion for my project. Thanks to Walt and TerraFirma, Steve Z, Springfield, OR.

Noah with TerraFirma is very knowledgeable and walked us through all options. Answered our questions and I greatly appreciate all the visuals for options presented. I would recommend Noah to work with!

We had concerns about the foundation and flooring of the home due to water and moisture in the crawl space. Walt, out of the Roseburg office was very responsive and timely with accurate information for our situation. Ultimately, we decided on crawl space encapsulation. The bid was easy to read and laid out a comprehensive work plan for our home. They were also able to meet our scheduling needs for the timeline of our project.

Matthew was very professional my wife and I felt comfortable with his professional approach to our needs . I would recommend this company to those in need. Thanks

Seth has made this process so streamlined and time efficient. I was concerned about my foundation issue, however he was able to assess the issue and present a viable solution with ease. He explained what had occurred and how to fix/ prevent such issues in the future in a way that left me informed and empowered to make informed decisions about going forward. He and his team has been prompt with communications and even sent photo updates of the work being complete, as I was out of town at the time. I really appreciated Seth going out of his way to make this the best experience possible, taking pride in his work and putting in the extra effort.

We worked with Seth Cunningham from Terra Firma in Tacoma and he was a consummate professional throughout the entire process. We recently decided to sell the home and Seth offered to speak with the buyers about the work they did and the transferable warranty. This gave the buyers the confidence to move forward with the purchase. Many thanks Seth!

I am handicapped and use a wheelchair. Part of my sidewalk had sunk 3 1/2 inches. Schylur came in and had it completely level and sealed in just an hour or so. Couldn’t be happier.

This may not have been Terrafirma's biggest project but it was big to us. From the very beginning of diagnosis, estimates/proposals, the project management and communications, hand digging and cleanup, the entire crew made this stressful and expensive project very easy and seamless. Thank you Patrick, Brent, Mechelle and on site laborers(sorry I didn't get their names) for all of your amazing help.

Had TF raise the cement front porch of our house. The entire process, first contact, through the bid, through the job, through the billing, went smoothly. Their price was very competitive.

My mother-in-law’s house was built in 1962 and has had basement water issues for more than 40 years. We’ve spent so much money trying to fix it over the years, but TerraFirma Foundation Systems completely transformed the situation—it feels like magic. Thank you to the team: Casey from sales and the crew members Antonio, Jessi, and Casey. The three musketeers worked efficiently and truly operated as a team. Thank you for bringing such an incredible change to my mother-in-law’s home! One suggestion for management: please focus on bringing happiness to your customers rather than worrying too much about potential lawsuits.

Great service from all involved; from the appraiser, the office and crew. Thanks especially to Dennis and Travis.

Terra Firma is professional and operates with integrity

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

Friendly, professional and efficient. Very satisfactory experience. Would definitely recommend to everyone.

I am very pleased with the completed work raising the back door porch entry, they were on time, very polite and professional, had all the tools and equipment to do the job.

We got an estimate on a leveling project from Noah last week. He was very competent, thorough, and knowledgeable. We enjoyed meeting and working with this personable young man.

Antonio, Jesse and Kamron did a very thorough job on leveling my manufactured home. They were very professional in the process and now my doors and windows operate like they should. Gentlemen, I want to congratulate you on a job well done. Thank you, Cameron Gibson

We had a great experience with TerraFirma. The crew that waterproofed our basement were Aris, Manuel, and Cristian, and they were super pro and cleaned up everyday after work. This crew was just great, they were friendly and worked hard every day. Give these guys a raise!

Inspector Elijah was on time when he said he was going to be there was very prompt and personable. I feel like did a very thorough inspection of my crawlspace.

The process of stabilizing my foundation was done quickly and professionally. Permits and reports were provided upon completion. They were a pleasure to work with. The site visits were scheduled in advance and they were always there when scheduled. The final work was completed when scheduled and the site was cleaned up with minimal disturbance. If I had a question, they were always quick to explain the process. A pleasure to work with.

We had some basement flooding in our house and after learning the cause, we started the work of getting quotes and inspections from Foundation specialists. When we called TerraFirma, Bailey was able to make time for our inspection within the week. From the jump, Bailey was very communicative, and set expectations upfront. He asked what was going on, looked at some suspected intrusion points and then let me know he'd carry on with the inspection and would let me know when he was ready for me. No awkward standing around or wondering how long it would take. Bailey was very thorough with his inspection and had an impressive presentation once he'd made a diagnosis. He told me his ideas and then asked me mine and we both felt good about the plan walking away from it. Ultimately our timeline didn't work out and we personally had to go a different direction, but if it did I'm confident we'd be in good hands with Bailey and TerraFirma!

I don’t usually do reviews but in this case people should know this is a first class company. Great communications and no selling you on something you don’t need. John was very professional, he spent time with us expanding what issues he did find, measured the level of the floors, inspected under the house and checked wall and foundation cracks. He also placed a blanket down to collect any dirt from entering and exiting the crawl space inside the house. I highly recommend John from the Eugene office and TerraFirma.

Noah was a pleasure to work with and demonstrated a high level of professionalism. He was patient in answering all of my questions and displayed extensive knowledge and expertise. He provided three separate proposals for foundation repairs.

Contracted for sidewalk and patio leveling and Crack repair. Schylar being the person in charge. Very professional and provided excellent results with final product.

Thanks to Jorge, Juan and Scott for job well done!

We had an excellent installation on a fantastic crawl space waterproofing job. We are on the northern Oregon coast and a few feet from the sand so we get a lot of moisture under our 1940s home. We decided to invest in the TerraFirma product after a great meeting last summer with Don as we were taking on a major house renovation and decided we would do what is best all at once. We are very happy we did as the product is a game changer for the health of our home and our next generation. We pick up some great additional waterproofed storage space too in the end. The install process was efficient, and we had three outstanding guys working our job. Antonio, Jesse and Cameron deserve a big shout out. They spent time each day we dropped by to educate us on what they did that day, show us every aspect of the job and took great care to be hospital-like clean. Sometimes not-so -ice people do very good work, and sometimes really nice people do shabby work but in our case with TerraFirma, we received an excellent service from very nice guys. So glad we found Terra Firma!