Just had our annual inspection/maintenance check on our sump system, and the tech Steve-o did a great job. Unlike the tech the previous year, who barely even glanced at the system before charging $180 bucks for the service, Steve-o inspected every part of the system, removing and doing a full inspection/cleaning of each pump. He gave us thorough explanations of what he was doing and any issues he found, and gave us several options for continued maintenance going forward. Huge improvement over the previous year.
Update (12/17/2025): During this morning's crazy wind storm we lost power at 2am, and unfortunately our battery backup sump pump was at the end of its life and the motor died. We scrambled to get our generator running in time to avoid disaster, but in the meantime we were without a battery backup with more storms on the way this week and holiday travel where we were planning to be away.
I left an urgent message at probably 3am for TerraFirma, and got a call back from Lucinda at maybe 7:30. She managed to find a tech to come out this afternoon, who apparently came up from Roseburg to help with today's issues. The tech Jason was able to get a new backup, a new battery, and new controller box. Huge peace of mind for the coming weeks.
No one loves an unexpected bill before the holidays, but I'm grateful to Lucinda for making it happen and Jason for getting the work done quickly for us. TerraFirma continues to do us solid. Thanks!