Service Area

Wonderful people from start to finish. Morgan, who surveyed the job, Tammi in the office and the guys who did the work were ALL TOP SHELF!!!

The foreman was very detailed oriented, gave good consideration to the job, and was very easy to work with. The work done was excellent and the crew left the work site in better condition than what they started with.

TerraFirma Foundation Systems is excellent at basement waterproofing. Be sure to ask about all the available options so you can choose the one that’s right for you. The company is very capable, but it’s important to do your research before making a decision. The crew—Antonio, Jessi, and Casey—worked extremely well together. Antonio is especially sharp; whenever I suggested an idea, he immediately understood what I meant and offered an even better solution on the spot.

Extremely professional, and above and beyond in their work.

This may not have been Terrafirma's biggest project but it was big to us. From the very beginning of diagnosis, estimates/proposals, the project management and communications, hand digging and cleanup, the entire crew made this stressful and expensive project very easy and seamless. Thank you Patrick, Brent, Mechelle and on site laborers(sorry I didn't get their names) for all of your amazing help.

Communication prior to work was great. Project manager explained how the work would go. The day the crew showed up the foreman went over the work plan and asked if I had any concerns, which I did and he was able to explain and accommodate without any problems. The crew put down plastic to minimize any mess or marks on my concrete and cleaned up post project work. I’m very satisfied with the work and complement the crew.

Just had our annual inspection/maintenance check on our sump system, and the tech Steve-o did a great job. Unlike the tech the previous year, who barely even glanced at the system before charging $180 bucks for the service, Steve-o inspected every part of the system, removing and doing a full inspection/cleaning of each pump. He gave us thorough explanations of what he was doing and any issues he found, and gave us several options for continued maintenance going forward. Huge improvement over the previous year. Update (12/17/2025): During this morning's crazy wind storm we lost power at 2am, and unfortunately our battery backup sump pump was at the end of its life and the motor died. We scrambled to get our generator running in time to avoid disaster, but in the meantime we were without a battery backup with more storms on the way this week and holiday travel where we were planning to be away. I left an urgent message at probably 3am for TerraFirma, and got a call back from Lucinda at maybe 7:30. She managed to find a tech to come out this afternoon, who apparently came up from Roseburg to help with today's issues. The tech Jason was able to get a new backup, a new battery, and new controller box. Huge peace of mind for the coming weeks. No one loves an unexpected bill before the holidays, but I'm grateful to Lucinda for making it happen and Jason for getting the work done quickly for us. TerraFirma continues to do us solid. Thanks!

Seth has made this process so streamlined and time efficient. I was concerned about my foundation issue, however he was able to assess the issue and present a viable solution with ease. He explained what had occurred and how to fix/ prevent such issues in the future in a way that left me informed and empowered to make informed decisions about going forward. He and his team has been prompt with communications and even sent photo updates of the work being complete, as I was out of town at the time. I really appreciated Seth going out of his way to make this the best experience possible, taking pride in his work and putting in the extra effort.

Had TF raise the cement front porch of our house. The entire process, first contact, through the bid, through the job, through the billing, went smoothly. Their price was very competitive.

I was referred to John from Terra Firma when I was looking to have our foundation inspected. John was very friendly and knowledgable and came out to our house to measure and inspect everything. In the end he was able to put our mind at ease and did a great job of explaining different scenarios and what he was looking for. John even inspected the crawlspace while he was out and provided great feedback there as well. Overall we got a lot of good information and never felt as though we were being pushed into unnecessary services. I will certainly be reaching out to Terra Firma for any future needs!

Sam was amazing. He provided 4 different options and let me know the price ranges to work with my budget.

Estimator, installer, and office communications staff were all great. Each person kept me well informed and up to date on progress. I have recommended Terra Firma to neighbors who may need help.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

My home is situated on a hillside that slopes south to north and east to west. My foundation stem walls along with my concrete floor were sinking and my floor was out of level. Terra Firma came and sunk several tubes down fifty-seven feet to stabalize my stem wall footings and they injected foam in several areas of my concrete floor to make it level again. They did a fantastic job and they were thourough and left my home in the same condition before they began the work. The only complaint I have is that the estimator indicated that many of the cracks in the concrete floor would close up with the foam and they did not.

Very knowledgeable and professional

We got an estimate on a leveling project from Noah last week. He was very competent, thorough, and knowledgeable. We enjoyed meeting and working with this personable young man.

Elijah did a fantastic job breaking down everything going on in my crawlspace and providing the estimates to get the repairs.

Bailey came out and did a thorough walk through, listened to my project plans, was very helpful and polite!

Start to finish, great company to work with. Pat was thorough and polite when doing our estimate. Michelle was so nice in handling the scheduling. And, Brooks and Louis were incredibly hard workers who completed the work efficiently and just as expected. Excellent communication through the entire process.

It took awhile to schedule due to them not having enough employees to cover Oregon and Washington. We had this done 10 yrs ago by them to the part that needed it and back then they didn’t tell us that the rest of the house could shift. I wish back then they could’ve put the piers all around the house so all they would have to do is just adjusted it because this time around the expense to do the whole house was something we didn’t expect and opted to do the part that really needed it the most. When we do sell our home, this will be something that we will have to disclose.

We wanted the best and we got the best, we didn't even call around, we called terraFirma. We.live on the Oregon Coast, Beaver, Oregon. Casey came out and was here for two hours. He went under our 102 year old house and came out with pictures. He immediately had several options with prices, we were impressed already. We called him the next to say we wanted the biggest one. 21 smart jacks, a main beam replacement, total encapsulation with dehumidifier and sump pump. TerraFirma scheduled us for the next month which for us was extremely fast, we counted the days and as said, Aris, Brad and Jose were here right on time. To the owner of terraFirma, these young men should be commended for their professional, excellent work ethics. They were all very polite, very hard working young men. I would come out of the house and they would all wave and say good morning. Even in the afternoon they would wave to me. These three men spent 8 days under our house on their stomachs, sides and backs, hauling everything out in trash bags (about 50) and the then the rock that they hauled under for the trench, all while laying down because of the foot and a half clearance under their. I'll get where I'm going here, Casey, Aris, Jose and Brad were all excellent and I'm sure you're very proud as I am honored to have met and kinda know them. Thank you all, we are very impressed with our crawlspace. Jeff and Ana De Lanoy

Our experience with TerraFirma was excellent... contacts via phone, TXT and email kept us appraised of each step. Partick Dunn was quick to visit our site and bid the job in several sections for us to consider. Hillary Mills worked to conveniently schedule us to benefit their schedule and ours. Lastly, Schylar Powers spent a day and a half conscientiously explaining each step in the process... and doing a fine job. We're very pleased.

Good job it looks great and I would definitely recommend your company

Jorge and Juan came out to fix the discharge line. Both were very professional and sweet. Two of the best guys I have ever come across! Cherry on top was that my dogs really liked them, the guys did not mind that the dogs were being nosy, matter of fact they took the time to interact with them, not many people do. If ever anything needs to be fixed I highly recommend asking for them to do the job. Thank you so much for employing such kind and capable, respectful people.

Terra Firma is professional and operates with integrity

Professional service, courteous install crew, clean install, problem solved so far.

Very professional hardworking crew that put my sub pump in. Told me what they were going to do, kept the work area clean and had the job completed in a timely manner. Would highly recommend them.

Very pleased with job done. The young man that did the work deserves all the credit. Prompt & professional.

The crew that stabilized the back corner of my house was experienced, professional, efficient and communicative. Luke, Tyson and Kyle kept me informed on their progress, discussed recommended changes to the original work order, reviewed the results of their work and left the site clean.

My mother-in-law’s house was built in 1962 and has had basement water issues for more than 40 years. We’ve spent so much money trying to fix it over the years, but TerraFirma Foundation Systems completely transformed the situation—it feels like magic. Thank you to the team: Casey from sales and the crew members Antonio, Jessi, and Casey. The three musketeers worked efficiently and truly operated as a team. Thank you for bringing such an incredible change to my mother-in-law’s home! One suggestion for management: please focus on bringing happiness to your customers rather than worrying too much about potential lawsuits.

Travis and the crew did an excellent job with our crawlspace project. They were always on time even though they were coming from Roseburg to Bend, and great with giving updates as they went. We love our new crawlspace now and grateful for cleaner air, better temperature regulation in the home as well as the added benefit of extra storage. Thanks TerraFirma!

excellent customer services, excellent communication and services, the Best in the northwest

Tyler came out and did a great job of thoroughly going through the house and taking measurements and pictures to document what need attention. He walked me through options and gave his recommendations. While I had other bids, he kept in contact and checked in to see if I needed anything else. He did a great job working with my unique situation, never pressuring me to go in any other direction then what I comfortable with. Then Victoria was great is getting everything set-up and connecting me to the crew that would be out to work on the project. They were there promptly the day as scheduled, which I appreciated. They did a great job of walking me through the process and explaining everything that needed to be done while I was working. They were fast and communicated clearly throughout the process and made sure I was there when they finished up. They cleaned up better then I expected considering they had to dig up a lot of soil and replaced the fence without it even looking like it was moved. I was able to get back the 1/2 an inch or so back from the chimney moving away from the house, so I was very happy about that! I would highly recommend them again and if I need the house foundatio repaired, would definitely call them back. Time will tell if everything stays where it is, but so far it's been a wonderful experience. They were competitively priced but seemed like they wanted my business more then the others and made me feel valued.

Pat was so good not only at his job, but is an extremely personable type of communicator, is polite and most of all knowledgeable. I’d say he is going places with this company! It is hard to find adequate people these days, let alone someone who is capable of carrying on an educated and informed conversation while listening to my questions and concerns , then actually (past 5 pm on over-time) taking the time to explain them. He was patient and kind to both me and my young daughter. I appreciated his honesty about working with connected buildings, even if it risked new business for his company. If he isn’t already a manager, he soon will be! If you call Terra Firma i’d suggest asking for Par and if Pat works for you, I’d suggest a raise next review!! lol

Walt listened to my concerns and did a thorough job of evaluating the foundation. When he finished, he took the time to explain what was normal settling, and what was concerning. He pointed out that I had a drainage problem around the foundation that needed attention, and might prevent the settling from becoming critical. I loved that he was not just out to sell me a service!!! I feel like I can trust his recommendations when I have him back to see if the new drainage solved the problem. Thanks Walt!!!

Contracted for sidewalk and patio leveling and Crack repair. Schylar being the person in charge. Very professional and provided excellent results with final product.

They scheduled for a week but were done in 3 & half days. Worked around my gigantic existing sump pump cleaned out debris from the plumbers and sealed off my crawls space. Travis & is team were fantastic! Highly recommend the company & Travis's team to everyone.

Brian came out and gave such an honest report. He was stellar to work with, and if we have any further problems,Terra Firma has my business.

Terra Firma was the most professional contractor I have ever dealt with. They kept me informed through text and email of where we were at in the process. They showed up on time, they performed the work flawlessly. They gave me a quote the same day, actually immediately after they looked over my job which I have never heard of. I was very impressed with TerraFirma and highly recommend them.

Jaden was prompt, professional and courteous. I would recommend him to anyone who requires his services.