Service Area

Quoted me $80k for proprietary solutions to some problems I do have, and some I don’t actually have. Took a bunch of pictures, showed them to me, but conveniently never sent them to me and thought it was weird I asked for the proposals to be emailed to me. I decided to get a few other opinions and boy am I glad I did. Lying to me is one thing, but doubling down on the phone when you call me to ask if I’ve had time to consider scheduling the work is another. I vote with my wallet and I have zero respect for a company that uses scare tactics or attempts to fudge the truth when they think the consumer isn’t educated enough on the subject to put two and two together. Being a homeowner is hard and expensive enough… but then you have to navigate whether or not someone is trying to help you or empty your wallet for commission. This was arguably a worse experience than being a woman at the car dealership. No, I am not interested in purchasing blinker fluid… Edit: With a continuous improvement mindset, I do appreciate someone at Terra Firma reaching out to me directly to understand the details of my experience so they could work to resolve internally.

My sump pump service by Quinten was fantastic! He was very thorough, went above and beyond and took all my concerns seriously. Thank you so much!

Skylar was wonderful to work with. Was very professional and did a great job with raising our concrete pad.,

So we had Jorge, Juan, and Brad do an encapsulation of our basement crawl space and they did an amazing job. The area they had to literally crawl around in to complete the work was incredibly tight yet they completed their work without complaint and with style. It looks great! The work these guys had to do was tough, give these men a raise! They earned it!

I was referred to John from Terra Firma when I was looking to have our foundation inspected. John was very friendly and knowledgable and came out to our house to measure and inspect everything. In the end he was able to put our mind at ease and did a great job of explaining different scenarios and what he was looking for. John even inspected the crawlspace while he was out and provided great feedback there as well. Overall we got a lot of good information and never felt as though we were being pushed into unnecessary services. I will certainly be reaching out to Terra Firma for any future needs!

TerraFirma made a major error when fixing the foundation for the overhang of our Enumclaw Plateau Historical Society museum. The posts were not properly spaced, giving the front of the building an uneven appearance. When the error was pointed out to them, they admitted it, and apologized. They paid the repair costs without argument. According to a businessman on our board, this is an unusual occurrence. I want to give them kudos for their management acting with integrity.

The estimator, Tyler, and the applicator, Skyler, were very knowledgeable, efficient and friendly. Both explained what they were doing and how the process would help our deterioration under our garage floor. The process leveled out our garage floor. I believe it will also help stop the cracks that have increased in size over the years. I believe this process works!

Bailey was timely and thorough in his assessment, estimate, and reporting on my inquiry about a foundation crack. Although I decided not to have any work done at this time I was pleased with their service.

Jaden was prompt, professional and courteous. I would recommend him to anyone who requires his services.

Terra Firma is professional and operates with integrity

Very impressed with the person who came and did a thorough inspection. He provided multiple options and estimates. I had a few jacks placed under the house after noticing structural changes in my home. The team that came to do the repairs worked so well together, didn’t make a mess and were very professional. I was happy with everyone I worked with.

Jayden inspected my house and gave a thorough report of the findings. I’m very happy with the service, and would call again if needed.

The whole process was seamless - from our initial proposal where Hannah answered all of our questions and did a thorough assessment of what was needed to Antonio, Kameron and Jesse who did a great job on our encapsulation project. They showed up on time, were professional, very informative, cleaned up when completed, and were a pleasure to work with. Would recommend their services!

The foreman was very detailed oriented, gave good consideration to the job, and was very easy to work with. The work done was excellent and the crew left the work site in better condition than what they started with.

I met with Walt Bateman this week to discuss an issue I have that sounded like TerraFirma was a good place to look for a professional opinion. Walt shared his expertise and extensive knowledge of about 30 years of experience in the Eugene / Springfield area regarding geotechnical and residential construction issues and solutions to foundation and concrete structural issues in our wet environment. We discussed a variety of potential alternatives and he left me a relatively easy and cost effective solution for my project. I was very pleased to meet Walt and happy with his response just one day after contacting TerraFirma. I highly recommend Walt as an honest straight shooting guy and happy to get his opinion for my project. Thanks to Walt and TerraFirma, Steve Z, Springfield, OR.

Job was on time, on budget, explained completely at each step and the crew (Jose H, Matt A, Ivan, Steven and Manuel) were meticulously clean through each day and cleaning up at the end of the week. Great experience overall, highly recommend. Phillipe oversaw the crew- he was tremendous! Thanks all!

Fourth project completed by Terrafirma for our property and while not everything always goes according to plan, they make good and stand behind quality customer service. Today we had three amazing employees- Jorge, Juan, Alencio solve some tricky problems with a smile and positive attitude! So appreciate another solution!

Mike, Steve and their crew from Terra Firma were outstanding. They were professional, on time and did some amazing work. I was very impressed with how they answered my questions and their quality of work. I would highly recommend Terra Firma for any of your foundation needs.

Bailey came out and did a thorough walk through, listened to my project plans, was very helpful and polite!

Had TF raise the cement front porch of our house. The entire process, first contact, through the bid, through the job, through the billing, went smoothly. Their price was very competitive.

Fast response. Courteous, professional employees in all areas of the company. Clear explanations of what needs to be done to fix the problem.

We had Tyler from TerraFirma come out to bid fixing a standing water issue in our crawlspace. He was thorough (crawled the entire crawlspace), knowledgeable and responsive to questions. As a real estate agent having access to good contractors is vital, and his professionalism has placed TerraFirma solidly on our short list.

I was very happy with every step that Terra Firma took and all of the team members involved. I was able to get a very fast response and a quick booking for the work to be performed. I'd like to thank RJ for the thorough walk through and clear explanation of the issues and possible solutions. I'd also like to thank Antonio and his crew for the awesome job they did and the ability to get it all done in one day! I wouldn't hesitate to use them again and would recommend them to anybody needing the services they offer.

I had an excellent experience with Seth from TerraFirma during the field review of my home. He was punctual, professional, and extremely knowledgeable about every aspect of the house. Seth took the time to explain what he was seeing, answered all of my questions clearly, and made sure I fully understood the condition and next steps. It’s rare to find someone who combines expertise with genuine care and attention to detail, but Seth absolutely delivered. His professionalism and confidence gave me real peace of mind. I highly recommend Seth and TerraFirma to anyone needing a thorough and trustworthy home field review.

Andrew, Zach, and Brent arrived and completed the job on time. They worked with our old house’s existing flooring.

Jason came out and worked on my sump underneath my house. He did a great job and everything was OK. Thank you Jason.

We had an excellent installation on a fantastic crawl space waterproofing job. We are on the northern Oregon coast and a few feet from the sand so we get a lot of moisture under our 1940s home. We decided to invest in the TerraFirma product after a great meeting last summer with Don as we were taking on a major house renovation and decided we would do what is best all at once. We are very happy we did as the product is a game changer for the health of our home and our next generation. We pick up some great additional waterproofed storage space too in the end. The install process was efficient, and we had three outstanding guys working our job. Antonio, Jesse and Cameron deserve a big shout out. They spent time each day we dropped by to educate us on what they did that day, show us every aspect of the job and took great care to be hospital-like clean. Sometimes not-so -ice people do very good work, and sometimes really nice people do shabby work but in our case with TerraFirma, we received an excellent service from very nice guys. So glad we found Terra Firma!

After I bought a 115 year old house built partially into a hill near the top of Council Crest in Portland and discovered that the walls bled water when it rained, two walls were built into a hill and had endured the pressure of water and mud for a century, causing cracks and turning the foundation to crumbles, I called Terra Firma when an neighbor with an old house told me about her experience. Terra Firma has a great reputation. During the first meeting, Hannah walked the property and made a detailed proposal, explaining how Terra Firma would ensure that the walls do not cave in by shoring them up and anchoring them, supplemented with a vapor lock system to keep the water out of the house. NO MORE MUSTY SMELL, THANK YOU! Hannah explained the plan thoroughly, using her iPad to ensure that I understood. It could not get any better than this...I signed the paperwork immediately and contracted for the foundation repair and upgrade. This week, Geovany and his team spent four days working very hard and very smart to finish the project on time, and without any hitches. And they were working hard, very thoughgoing and steadfast. I am extraordinarily pleased with the work of the TerraFirma team, and how they did it. It is obvious by looking at the work that my basement walls are solid, secure, and dry. THANK YOU TerraFirma!

My wife and I recently bought a house and after removing carpet in the addition, we found fairly large cracks in the slab. Not sure of the severity we called terrafirma. They sent Dan out. Super cool dude and very informative. He was able to give us a solution to our problem. They were also able to fit us into their schedule quickly which was nice considering we had bare floors that needed to be finished. I would highly recommend terrafirma and co!

The crew that did the work were great and did a GREAT JOB.

Very pleased with job done. The young man that did the work deserves all the credit. Prompt & professional.

Seth came out to evaluate my foundation and gave me one of the most thorough and honest assessments I've experienced from a contractor. Professional, communicative, and zero pressure — he clearly takes pride in his work. I didn't move forward with the project through Terra Firma, but that has nothing to do with Seth or the quality of his visit. Highly recommend requesting him specifically. 5 stars.

Contracted for sidewalk and patio leveling and Crack repair. Schylar being the person in charge. Very professional and provided excellent results with final product.

TerraFirma Foundation Systems is excellent at basement waterproofing. Be sure to ask about all the available options so you can choose the one that’s right for you. The company is very capable, but it’s important to do your research before making a decision. The crew—Antonio, Jessi, and Casey—worked extremely well together. Antonio is especially sharp; whenever I suggested an idea, he immediately understood what I meant and offered an even better solution on the spot.

Mr. Stanford did a thorough inspection of our crawlspace and gave us the honest opinion that very little needed to be addressed. He was very professional and clearly very experienced. This was after a competitor came out and tried to convince us we needed an $18,000 encapsulation.

We had some basement flooding in our house and after learning the cause, we started the work of getting quotes and inspections from Foundation specialists. When we called TerraFirma, Bailey was able to make time for our inspection within the week. From the jump, Bailey was very communicative, and set expectations upfront. He asked what was going on, looked at some suspected intrusion points and then let me know he'd carry on with the inspection and would let me know when he was ready for me. No awkward standing around or wondering how long it would take. Bailey was very thorough with his inspection and had an impressive presentation once he'd made a diagnosis. He told me his ideas and then asked me mine and we both felt good about the plan walking away from it. Ultimately our timeline didn't work out and we personally had to go a different direction, but if it did I'm confident we'd be in good hands with Bailey and TerraFirma!

My home is situated on a hillside that slopes south to north and east to west. My foundation stem walls along with my concrete floor were sinking and my floor was out of level. Terra Firma came and sunk several tubes down fifty-seven feet to stabalize my stem wall footings and they injected foam in several areas of my concrete floor to make it level again. They did a fantastic job and they were thourough and left my home in the same condition before they began the work. The only complaint I have is that the estimator indicated that many of the cracks in the concrete floor would close up with the foam and they did not.

Very thorough and informative.

Robert and Jacob came out on a cold, breezy December day and injected the company's foam-brew under our one-hundred-year-old staircase, raising it nearly 1 inch and thereby reconnecting it to our home! No small feat! As a realtor who has recommended TerraFirma to several of my clients, I've come to expect this kind of service, but I wanted to call out the guys for their professionalism and resolve when rain threatened. They also had great info (pics, measurements, etc.) from the estimator, making the project well-organized and timely. Well done!! Highly recommend.

Jorge and Juan came out to fix the discharge line. Both were very professional and sweet. Two of the best guys I have ever come across! Cherry on top was that my dogs really liked them, the guys did not mind that the dogs were being nosy, matter of fact they took the time to interact with them, not many people do. If ever anything needs to be fixed I highly recommend asking for them to do the job. Thank you so much for employing such kind and capable, respectful people.