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I did a ton of research on TerraFirma when I decided to pursue getting a seismic retrofit in my basement, and then to clinch it, my Engineer neighbor spoke highly of them as well, stating they are top tier in their field. Jake's Crew came out today to review, and instead of selling me on a $10,000+ price tag, educated me on why they were unable to do the retrofit - my foundation is hollow concrete, their drilling would shatter it, and their alternative wouldn't meet my required needs. Honestly, I'm BLOWN AWAY how awesome Jake's Crew was - honest, direct, helpful, and educated me on my foundation. They even cleaned up under the porch for me, graciously turned my outside water off under the crawl space (thank you!!!). I'm so sad my foundation isn't able to be seismically retrofitted but I'm ridiculously grateful to Jake's crew for being so honest. I highly recommend TerraFirma - I read a ton of reviews on multiple platforms, and when they do make a mistake they fix it and make it right. They are full of integrity, and I'll forever remain impressed and won't stop recommending them to anyone/everyone!

I had a narrow but long concrete path that had heaved over the years and was cracked in a couple of places. Terra Firm leveled it perfectly and filled the cracks and gaps beautifully. Now I have a level path that I plan to expand with pavers on both sides. Huge cost savings, as my other option was to rip out the concrete and do a total reboot. Great people and a fair price for the work done. They were all done in one day and came back promptly to redo one gap between pads that wasn't just perfect. I highly recommend the Terra Firma experience. Bryna and Ken were a pleasure to work with.

Very professional organization. It was from the estimate process to completion. If anyone has a concrete leveling project I recommend this company 100%.

The 2 men that were here were exceptional, very professional in their work detail and answered all my concerns. The finish product was awesome. Highly recommend this product. Thanks to everyone that helped with my concrete repairs. Thanks again Greg

6/25/2024 Seeing I did a review 2 months ago.. I am unable to make a new one- here is the update for the work we did! 6/21-6/24/2024 Work started and completed by TerraFirma! We do not even know what to say, THANK YOU WILL NEVER BE ENOUGH, You all went Way above and beyond expectations. I added pictures. To the Friday crew, to install a piering system, Jake, Aden, Steven (sorry if I spelled it wrong) what can we say, from start to finish this team was a well oiled machine, worked really really well together, put up with my husband Mark and I and all our questions and chit chat. The time that was taken to ensure EVERYTHING was going right, was explained and to ensure the safety of our home was just awesome. We had a lot of fun with these guys in conversation and jokes. When all the work was done, you could not even tell anyone was at the house working all day. These 3 great guys were some of the most fun and charismatic group we have had at the house in years. 🙂 Last but not least.... Jake you are a wonderful teacher to the crew, you have great leadership and a pretty awesome work ethic. Monday with Robert for the leveling of the driveway, walkway and stairs to front door. Working for TerraFirma for 2.5 years, Robert showed much skill and patience, as he worked alone and took his time to ensure that the proper amounts of polyfill was being pushed into all the tiny little holes he drilled all over the place. A tedious process and Robert defiantly has the patience for this part. I asked lots of questions and was pleased with all the knowledge. Again, a crew member that went above and beyond to ensure that what we expected was completed. Robert's ability to close the gaps, level a drive way that had repairs 2 times prior and failed and seeing the garage door with no gapping really blew our minds! We truly could not be happier with the outcome. Towards the end of the day, Jon, a field Supervisor came by to help with the concrete work to fill in the pier holes in the garage. Jon was just the nicest and in the short amount of time he was at our home helping, he was knowledgeable and we had great conversation while he helped with the perfect concreate work! Looks good Jon, Thank you! My family and I would like to say, the longest part was waiting for permits once the work started, it went quick, it was done RIGHT, we are truly 100% satisfied with the outcome. Hands down will recommend TerraFirma to anyone that we know needs this kind of work done on their home. THANK YOU, THANK YOU, THANK YOU! ****************************************************************** original post: My family and I are just getting started and can not wait to see what the end results are. For now I am rating what I KNOW with 5 stars and wish I could give more. If the work, the work ethic, the understanding and the compassion towards customers follows through this entire project the way it has just begun, I will tell you, I will brag on this company all day long!! I came across TerraFirma at the Tacoma Trade show March 2024. I spoke with both Samuel and Tulane regarding the issues at our home in South Hill Puyallup. I filled out a form, was contacted later the following week to schedule a FREE Estimate and had Samuel come to our home. Thinking we would just show him a couple things and Sam would be in and out in 30 mins, my husband and I were almost confused and very IMPRESSED with the 2.5 hour inspection, overview, breakdown of cost and mapping per say of the work area for our home. We found out and were educated on the scale of " oh S**t that is going on and that there was more to our project than a sinking driveway. Sam was beyond respectable and patient 😉 especially when listening to my concerns and questions on the what is next... and the cost of the what's next. We have now put down our deposit for work to be completed, due to permits that are needed, work can be up to 4 months out now, so Pierce county, please hurry... 😉 From our family to TerraFirma.... we look forward to working with you all soon.

Technicians answered my questions and explained the process of expanding foam to my satisfaction. They were courteous and on time. The process was less invasive than I expected it to be. This is not a cheap fix, but wanted to have it done only once and not worry about it down the road.

I had an amazing crew. Brad, my job foreman, communicated throughout the process and problem solved a couple issues with me. His crew worked hard and shared their perspectives as the job progressed. We started with a 4 inch slope and we were able to lift quite a bit. Brad and his crew discussed possible impact on the roof, windows, French doors, and concrete foundation of the garage. They did a great job and addressed issues as they came up. They did additional stabilization where needed and hauled away some concrete. They were awesome. I would work with them again. I give them 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Schylar, the foam foreman, was able to come in the next day and fill the gap created under the porch with foam, as well as bring my sidewalk up to meet the porch and level it with the sidewalk. Schyler was great to work with as well. I am disappointed in the sales technician that evaluated the job. He failed to notice that one side of the front porch was sitting on the foundation and how the porch was going to be affected by the lift. He also failed to notice or consider that I have a flat roof in the center of my home, surrounded on three sides by a peaked roof. This matters because the lift puts pressure upward that would typically carry over to the opposite foundation. This was not shared with me during the sales process. In my case, this pressure comes down where the peaked roof meets the flat roof which is on an interior wall. There is also the possibility that lifting one side of the foundation can cause the opposite side to need stabilization as well. This was not shared during the sales process. I give the sales technician one star ⭐️. When I shared these concerns with David, the field supervisor , I was left with the impression that it is just the way they do business.

from the time they gave us a bid until the job was done the company did a marvelous job. They gave me an estimate if I was to tear all the driveway out and replace the concrete, vs their technology. We are happy with the work and the cost savings.

So pleased with the total experience. We were provided with expert analysis of how to achieve stabilization of a concrete slab. Coordination between sales, planning and production was excellent. Technician was very proficient and friendly.

I could not be more impressed with how informative, respectful, and honest Bailey was with my parents. He took a very stressful and emotional time, and eased their fears and took the time to really explain and educate them on the best option for their property. I am so grateful!

TerraFirma repaired our deck a few years ago from settling issues. They did a great job so I called them recently to address additional settling concerns with stairs behind the deck and the utility shed. Robert was the technician assigned to the project. Before he began the repairs, he discussed both parts of the project, seeking my input on what to expect with the outcome. I observed him doing his work throughout the day- he was professional and patient with the challenges that come with repairing a 50 year old home. I couldn't be more pleased with the result, and the interactions I had with Robert throughout the day. I highly recommend TerraFirma for repairs to concrete with settling issues.

TerraFirma did some concrete work for us right up against our foundation and the end result looks amazing. They were very professional and knowledgeable, and I would definitely hire them again the future. Highly recommend them!