James Kershaw

Everyone at this company was very courteous and professional. The project coordinator, Sammy, was very prompt and thorough, the estimator, Manny, was very detailed and listened carefully to our concerns, and the crew, Robert C (service tech) and helpers James J, Carlos & Arturo were very skilled and a pleasure to work with. Great work by all, and a great experience with this company.

Terra Firma is a fantastic company! My wife and I recently moved into our new home and discovered problems with the foundation and drainage. We got a lot of recommendations for how great Terra Firma was so we decided to give them a call. From the first phone conversation with Ashley, the project coordinator, to the final walk-through we have been extremely happy with their work. Ashley Haney carefully listened when we explained our problem and confidently reassured us that Terra Firma would take care of everything. She was always available to answer any questions I had. Dan Lane came out to do the initial inspection and evaluation. He was knowledgeable, thorough, and very kind. As he explained the proposed job, he inspired our confidence in Terra Firma. Joel Montoya was the supervisor. He was here at the site almost every day. In addition to supervising, Joel also worked with the crew in a hands-on manner. Jorge Valencia was the foreman and his wonderful hard-working crew were Jose Valencia and Tarin. Jorge was AWESOME! He was careful, considerate, particular, and an excellent communicator. Luis & Sebastian installed the outside drains perfectly. They explained the process in an easy to understand way. Michael and Michael operated the excavator with skill and precision. Jorge and Joel communicated with us every step along the way. They made sure we understood what they were going to do and answered any questions we had. Jorge and his crew arrived on time every morning, and every evening when he left, Jorge debriefed us and explained what he had done that day and what he planned to do the next day. Their crew installed outdoor perimeter drains, added Smart Jacks, a support beam, encapsulated our crawl space, and added a dehumidifier. They cleaned up perfectly after the job was completed. Jorge used his artistic touch to make sure the yards were left in beautiful condition. He made our soggy side yard look so much better than it did before they started the job. He even laid sod to cover the lawn area that the excavator dug up. They all treated our home like it was their own home. They went above and beyond our expectations! Jorge, Joel, Jose, and Tarin along with Dan, Ashley, Luis, Sebastian, Michael, and Michael are top notch and we highly recommend them!!

On November 13, 14 and 20th, 2017, it was our pleasure to have Terrafirma work crew at our home in Medford, Oregon. We were appre-hensive after one bad general contractor experience which left us with one end of our home requiring foundation stabilization and a concrete 15 step curved front entry needing both stabilization and filling work to be done. It took but a short time to come to the realization that we had made the right decision. They were on time, fully equipped and exceedingly professional. They functioned as a finely oiled machine. Each member was part of the team and each seemed to know his job almost without verbal communication It was a sight to behold, not only the quiet efficiency but the willingness to answer all questions without hesitation and to do whatever was needed or required to make us feel that in their minds we were the most important people there. That impression was exhibited by every workman on site. Their work was finished on time and as far as we can see with excellent results. We cannot recommend Terrafirma STRONGLY ENOUGH. This extends to their office administration, Amber Gausnel of Customer Development; Rob Philby, Sales Representative; Wes Johnson, On-site Foreman/Supervisor; his crewmen, Robert, Jason and Mason; and James Cross, Polylevel Supervisor. TO ALL OF THEM WE THANK YOU EXCEEDINGLY!!!

The crew did a tremendous job installing our pumps and encapsulated system. They took extra care to ensure at each step the membrane was secure and watertight. The crew protected our floors with plastic and cleaned up each day. They put in extra time and effort on a particularly difficult installation. Thanks to James Taylor, James Ragsdale, and Jonathon Heredia for their concientious work.

I cannot express enough how grateful I am for the exceptional service provided by Seth and the team at TerraFirma Foundation Systems. We were facing a daunting challenge with standing water underneath our house, and Seth guided us through the entire process with professionalism, expertise, and genuine kindness. From the moment Seth arrived, it was evident that he was not only knowledgeable but also deeply passionate about resolving our issue. His expertise in dealing with water problems beneath homes was evident, and he took the time to thoroughly assess our situation (and got plenty dirty doing it) before presenting us with a comprehensive solution. He patiently answered all of our questions, alleviating any concerns we had along the way. It was clear that he genuinely cared about finding the best possible outcome for us. Consider this company, it'll be worth your time!

A crew from Terrafirma was out on June 23rd to fix some issues from our original install. Very professional, on time and did an amazing job of keeping us informed on the progress throughout the day. If we need any additional work completed we would definitely make sure we had James Taylor and Chris Raycraft for the job. Both James and Chris went above and beyond our expectations to make sure we were happy customers when they completed the work.

I can’t say enough about each and every person I worked with, from our wonderful sales person who first came to our home, to those who made my appointments and especially the great work of James Taylor, Byron Butler and Jose Hernandez.

I can’t speak highly enough of the TerraFirma team. The crew that came out were professional an thoughtful an worked very hard They completed the job to my satisfaction Thanks to James, Oscar and Aris. Thanks, Jim Bell

I can't praise Terra Firma enough for their superb service throughout the process of having an earthquake retrofit done on my house!! Design specialist James Kershaw did a thorough assessment and explanation of the recommended work. Scheduler Jonah promptly contacted me with the work dates and coordinated with the plumber for related work. My OUTSTANDING team of workers with Jonathan (foreman), Nathan, Rom, Matt and Daniel worked tirelessly and efficiently and with cheerful and respectful attitudes. They exercised great care in protecting my home and in cleaning up at the end of the job. I HIGHLY RECOMMEND this company for their superb, specialized services!!

Seth, awesome job on lifting my garage floor… it’s been a few months now and everything is looking great. Would recommend Seth on any job site, his professionalism and expertise can’t be ignored… Thanks James

The whole process was very simple. I had standing water under my house. Clay Carter came out right away, took a look, gave me an estimate and scheduled the work at a time that fit with my schedule. Katie Salazar in the office checked in thru every step to ensure the progress was to my satisfaction.The crew James Taylor, Chris Raycraft, Carter Dennis and Mikey Castaneda were excellent. They obviously do this alot. James explained the job to me thoroughly. They worked quickly and communicated with eachother respectfully; which I appreciate. They left my house, inside and out, cleaner that they found it. When my brother, a carreer Excavator Operator referred them to me, he said, " They're the best, don't even bother with anyone else". I believe him to be 100% correct.

Initial inspection was thorough with specifics to solve my basement project. James Taylor and his crew, Tarin and Carlos were fantastic. They arrived on time and worked tirelessly for 2 days to waterproof my basement. James went the extra mile to solve an additional concern I had in my garage. James, Tarin and Carlos were fun to work with. I am looking forward to working with TerraFirma on my stabilization project in March. Thanks also to Brent for addressing all my financing questions. Thank you Sammy for scheduling all the details and making sure I understand it all.