We discovered water in our basement this past April and first called the competitor who had installed a waterproofing system back in 2015 for the previous owners. Unfortunately, their visit wasn’t very helpful -- they didn’t offer a clear solution or give us much confidence that they even wanted to do any work on our 115-year-old house. That’s when we reached out to TerraFirma for a second opinion, and it was the best decision we could have made.
From the very beginning, Jaden, our System Design Specialist, was outstanding. He was thorough, thoughtful, and really listened to our concerns. He walked us through options, answered all our questions, and came up with a solution that felt right for our home. Scheduling with Sammy was easy and helpful - she worked around our vacation schedule, and we always knew what was happening and when.
When it came time for the work, Rocky and his team did an excellent job installing our new egress window, while Jorge, Juan, and Scott rebuilt our failed irrigation system from the under-ground up. Both teams were incredibly professional: always on time, tidy, communicative, and respectful of our neighbors (no small feat on our tight street with all the equipment and materials). Rocky went above & beyond with the window - making adjustments to the position and reinforcing our load bearing areas, and Jorge offered alternative and better solutions for our new sump-pump location that would ensure the functionality of our new system for decades to come.
Every step of the process with TerraFirma exceeded our expectations. We honestly wish we had found them sooner for all our home projects. They turned what started as a stressful basement issue turned into a smooth and positive experience. Highly recommend! Thank you all for your help - we're so happy with how everything turned out!